Customer Service Supply Chain
Resume:
CRAIG ALLEN MILLER
P.O. Box ***
Livermore, CA. *4551
*****.********@*****.***
HEADLINE:
Developed the knowledge, skills and abilities to add significant value to
the organization in high-tech supply chain management.
SUMMARY OF QUALIFICATIONS:
21 years of high-tech experience, focused in international operations,
planning, publications and research by providing consulting, training,
directing, organizing and controlling in a flexible, participative
leadership style capacity. Several achievements that demonstrate a self-
starter, who is a creative, cost-saving and analytical problem-solving
skilled person. 13 years of analyzing all business decisions in terms of
Return On Investment, ROI. 13 years of experience developing operating and
capital budgets using financial models for analysis. Proficient using
Microsoft Windows Vista, Access, Excel, Outlook, Office, PowerPoint and
Word; MRPII planning, IMP and ERP; Macintosh OS X as well as several
mainframe databases and researching using the Internet and Intranet.
Familiar with MS Project. Focused on attention to detail customer service.
Honorably discharged veteran. U.S. citizen.
PROFESSIONAL EXPERIENCE:
Global Trade Experts, Inc., January 2008 - present, Pleasanton, CA.
Consultant
International business development and management consulting for cutting-
edge technology, green energy, clean technology and encryption technology
companies doing business with Asia and Latin America. Offering culturally-
integrated, innovative, real-world business strategies and tactics based on
practical experience, authoritative research and analysis to develop
comprehensive, pragmatic solutions, focused in the following areas: cross-
cultural leadership and relationship development; building a global network
of organizational capabilities; total international and domestic
operational transformation; international trade agreements; international
trade finance and credit; export-import compliance, Harmonized Tariff
System, HTS, ECCN, SNAP-R, C-TPAT and operations. Approved by APICS: To
take the APICS' Certified Supply Chain Professional, CSCP Exam.
http://globaltradeexperts.com/index.html
Entrepreneurial Services, May 2006 - January 2008, Livermore, CA.
Consultant
Advisory services for entrepreneurs to develop, start, grow and optimize
their businesses, globally and locally; focusing on minority business
owners. Knowledge of export-import regulations, including deemed exports
and global trade management.
Northwest Airlines, Inc., NWA, January 1988 - May 2006, St. Paul, MN.
TECHNICAL OPERATIONS, PLANNING AND PUBLICATIONS:
International Planner
Enhanced the following skills: communication, flexibility, organizational,
supply chain management, strategic and teamwork. Increased productivity by
50%.
Miller, Craig, Page 2
As the self-motivated project champion, developed the strategic business
case, including capital and operating budgets and recommended a software
application to automate the planner's position, which is now a functioning
application. The software project saved NWA about $5 million per year.
5 years of planning experience in a very fast paced, technical service
operations control center, working with people from Asia, Europe and Latin
America, resolving technical issues, negotiating assignments and recovering
assets with acquired resources.
This hands-on experience has given me valuable expertise in managing
international outsourced vendors, OEM, hazardous materials and inventory
management in sourcing spare parts and services from around the globe as
well as research and analysis using many NWA Databases to ensure
logistically, we had the right high-tech parts, talent, time and tools,
Just-In-Time, JIT to meet operational requirements using an E-Kanban, ERP,
demand-pull system.
Enjoyed teaching the "How to accomplish" of the business with numerous
customers to ensure compliance with blueprints, engineering orders, federal
regulations and manuals.
Technical Publications Writer
Effective written and oral communication, research, and software skills.
Developing, editing and publishing technical manuals to a global intranet.
Familiar with XML/SGML authoring revision applications for both DTDs and
W3C Schemas. Proficient with Adobe Framemaker, Acrobat and Distiller;
Interleaf Quicksilver; Corel DRAW 12. Awarded the leadership position to
convert to S1000D using XML.
FCC Licensed Electronics Technician, FAA Licensed Airframe and Powerplant
Technician
Expert, cost-effective, timely, problem-solving skills. Using my auditing
skills, discovered Suspected Unapproved Parts, SUP, resulting in the
termination of the vendor relationship, SUP notification and lower costs.
Troubleshot high technology aerospace electronic systems to determine root
cause failure analysis to the FRU level, in a fast-paced environment,
resulting in on-time departures and lower costs. Skilled at lean
manufacturing and 5S Total Quality Management, TQM concepts.
LEADERSHIP EXPERIENCE:
Developed flexible administrative, interpersonal and leadership skills.
Reduced cycle times and costs on numerous projects.
Northwest Airlines, Inc., 2001 - 2004, St. Paul, MN.
Lead Planner, Manager
Managed a group of 8 technical service and repair planners. Managed
capital and operating budgets to reduce costs, which eliminated the need
for overtime pay. 4 years of experience developing operating and capital
budgets. Established goals and objectives to reduce costs. Attention to
detail customer service focused. Managed the shutdown of operations due to
outsourcing. Developed improved communication tools, reducing costs and
ambiguity. Zero turnover due to management style with ATSA represented
workforce.
Lead Technician and Foreman, Manager, 1989 - 1992
Managed a group of 12. Developed new processes, which improved work
completion by 5 days, ensuring reverse logistics occurred. Always
completed assignments on time with a unionized workforce.
Miller, Craig, Page 3
Minnesota Army National Guard, 1989 - 1991, St. Paul, MN.
Staff Sergeant, E-6, Director
Directed a team of 3-4 technical service section sergeants and their direct
reports, 30 - 40 people in terms of production, training, professional and
performance development.
Persuaded superiors to authorize key hands-on training, which improved
productivity and morale. Attended Primary Leadership Development Course.
PLDC. Developed team to competency. Successfully coordinated between
departments. Honorably discharged veteran.
EDUCATION:
University of Saint Thomas - MN, December 1998, St. Paul, MN.
MA, International Business Administration, MBA, Operations
Intermediate Immersion Spanish
Metropolitan State University - MN, September 1993, St. Paul, MN.
BA, Liberal Arts, Business
Business operations in Asia and Russia from cultural, economic and
political perspectives
Embry-Riddle Aeronautical University - FL, December 1987, Daytona Beach,
FL.
Licenses: FCC radio operators for electronics, NAV/COM, FAA Airframe &
Powerplant Technician
TRAINING AND EXPERIENCE:
Established multiple technical service and repair locations for in-house
employees and vendors throughout Asia and Europe in terms of equipment,
training and regulation, localization for each country, as required.
Analyzing all business decisions in terms of opportunity costs, Net Present
Value, NPV and strategic fit using Weighted Average Cost of Capital, WACC,
unit costs, cycle-time and benchmarking the competition in an effort to
evaluate Return On Investment, ROI and costs, while determining core
competencies and relative capital intensity are my methodologies as an
analyst.
Complying with U.S. Export and Technology Controls, including encryption,
Bureau of Industry and Security, BIS.
Managing Deemed Exports & Controlled Technology, Professional Assoc. of
Exporters & Importers
Hidden Profits: Drawback and Duty strategies, Professional Assoc. of
Exporters & Importers, PAEI
VOLUNTEER WORK:
Big Brothers / Big Sisters, BBBS, Fund Development Committee
Suggested numerous process improvement ideas. Such as the merger completed
in 2002 between the Minneapolis and St. Paul BBBS organizations. Financial
contributor.
Campaign 2008, Walked a precinct; called voters for referendums and voting;
transported elderly.
HONORS PORTFOLIO:
10 Achievement and 4 Commendation awards.
PROFESSIONAL MEMBERSHIP:
Professional Association of Exporters and Importers, PAEI.
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