Customer Service Sales
Resume:
Darren J. Black
North Bergen, New Jersey, 07047
**************@***.***
PROFILE
Experienced retail executive with a successful background in high end sales, customer relations,
merchandising, talent development, and team leadership. Career emphasis on loyalty and ethics.
EXPERIENCE
MICHAEL C FINA New York City April 2009-April 2010
Jewelry Manager.
Responsible for Jewelry Operations, including
Overseeing the jewelry office, inc. special orders, merchandise receiving, shipping etc.
Handling customer service issues, such as customer dissatisfaction, billing, shipping, repairs etc.
Diamond Buying. Sourcing diamonds for specific customer appointments, including pricing and
quality control. Monitoring diamond inventory. Producing jewelry appraisals. Discussing
diamond presentation strategy
Responsible for jewelry inventory control. Running monthly count cycles. Balancing inventory.
Floor coverage. Approving refunds/exchanges. Assisting customers/closing sales.
Opening and closing store.
FORTUNOFF FINE JEWELRY New York City 1983-2008
Store Manager 2006-2008
Oversaw all daily store operations, inc. sales and customer service, security, inventory control,
shipping and receiving, and jewelry processing.
Directed and guided the store management team:
Overseeing all dept. schedules and associate coaching forms.
Advised on sales tactics and associate conflicts.
Responsible for all management annual performance reviews.
Made final decisions on all customer service and store personnel issues.
Directly managed and coached a team of million dollar sales professionals, providing one on one
instruction and coaching of client development.
Built and developed career-long personal high end customer trade file.
Analyzed store businesses on weekly/monthly basis. Inc. category results TY vs. LY, stock issues,
productivity per sq. ft. etc.
Strong product knowledge, with high concentration in diamond solitaires. Developed and
delivered associate jewelry training classes.
Developed merchandising and displays in all fine jewelry areas.
Negotiated and closed a multitude of large ticket sales.
Formulated store seasonal payroll budgets.
1992-2006
Previous Dept. Management Responsibilities:
Diamond Solitaires
All Diamond Jewelry
Colored Stone Jewelry
Estate Jewelry
Pearls
All Gold Jewelry
Earrings, Rings
Silver/Fashion Jewelry
Jewelry Service Center
Driving sales.
Managing and coaching staff.
Merchandise display.
Stock keeping and rotation.
Buyer communication.
Vendor training and vendor trunk shows.
1983-1992
Manager Inventory Control.
.
EDUCATION
Merchant Taylor’s Private School. Moor Park, England
Youngstown State University, Youngstown, Ohio
Gemological Institute of America, NYC, NY. Certificates: Diamond, Diamond Grading, Color
Stone Grading, Cut Grades.
Additional Skills:
Problem Solving, Logical Thinking, Communication and Literary Skills, Intuitiveness, Grace
Under Pressure, Artistic Talents.
Contact this candidate