Project Manager Quality Assurance
Resume:
Hope Miller
Fallbrook, CA 92028
***********@**.***
Professional
Summary:
Strategic information technology manager with 30 years experience in
financial and distribution markets. Targeted experience in quality
assurance, project management, compliance and professional services. Built
quality assurance departments. Managed multi-million dollar projects.
Quality leader and strong team builder.
Areas of Expertise
Project Management
Quality Assurance
Professional Services and Consulting
Financial and B2B Transactions
Ecommerce and web systems
System Development Life Cycle (SDLC)
Risk Assessment
XML/XSLT development
Experience:
October 2008 James Ray International
To August 2009 Carlsbad, CA
PROJECT COORDINATOR
Implemented point of sale software to be used both remotely (at personal
appearances) and in the corporate office. Helped to design new business
processes utilizing the new software that would save the company
approximately $200K per quarter.
Implemented Wingspan HR employee evaluation software.
Provided QA and user acceptance testing for all new software implemented
and for any changes made to existing technology.
Purchased and installed multi terabyte servers for storage of all media
(audio and video).
Created business flow process for the creation of marketing materials used
monthly at personal appearances. Managed the requests and the resources
relative to the process.
Established new vendor relationships and enhanced existing relationships to
minimize cost and maximize benefits to the company.
Provided training and technical support.
July 2006 Plaza Home Mortgage
To June 2008 San Diego, CA
INFORMATION TECHNOLOGY MANAGER
Implemented new loan origination system to reduce processing time and allow
streamlining of the organization.
Purchased and implemented automated document system to reduce paper
consumption and streamline availability of loan documents.
Provided QA and user acceptance testing for all new software implemented
and for any changes made to existing technology.
Responsible for support and development of all loan origination systems.
Established new vendor relationships and enhanced existing relationships to
minimize cost and maximize benefits. Manage four direct project reports,
utilizing and managing matrixed resources from various business units.
Purchased new hardware and coordinated installation and maintenance at
offsite facility. Developed strategic implementation processes.
Created project plans, collected requirements, directed creation of use
cases, and designed quality assurance plan and coordinate user testing.
February 2006 Fremont Investment and Loan
To July 2006 Anaheim Hills, CA
QUALITY ASSURANCE MANAGER, INFORMATION TECHNOLOGY
Created newly conceived information technology quality assurance
department.
Responsible for development and growth of quality assurance department with
direct relationship to information technology department.
Managed and approved test strategies, individual test plans and test
results.
Responsible for the final quality of all delivered applications and
application enhancements.
Scheduled product testing and prioritizations.
Directly managed the analytical and technical staff assigned to the Quality
Assurance department.
Ensured testing stayed on time and on budget.
Developed plans with business partners for user acceptance testing.
June 2004 Downey Savings
To February 2006 Newport Beach, CA
QUALITY ASSURANCE MANAGER, INFORMATION TECHNOLOGY
Reorganized and redirected an existing quality assurance department to
restore business confidence, leverage resources and improve quality
testing.
Managed the development of 22 direct report team members, including but not
limited to, performance reviews, training and development goals, scheduling
and issue resolution.
Managed and reviewed detailed functional requirements and specifications
for maintenance releases and approved projects.
Conducted capacity planning and resource allocation. Responsible for the
final quality of all delivered applications and application enhancements.
Prepared test plans and test cases within SDLC guidelines including
security, performance, backup and recovery of systems.
Oversaw the preparation of testing environments, installing systems,
conducting tests and documenting results.
Created management reports presenting testing results; assessing readiness
for release to production. Always looked for creative ways to improve
processes and performance.
July 2003 Mavent, Inc.
To June 2004 Irvine, CA
INTEGRATION PROJECT MANAGER, mortgage compliance
Integrated client systems to propriety 2comply system to create real time
compliance review functionality for loan origination and review of loans to
be sold on secondary market.
Managed project team consisting of 10-12 team members with skill sets
ranging from Business Analysis to Developers.
Conducted and managed standard integration tasks such as data mapping,
establishing communication protocol and determining best practice processes
for the client.
Participated in all phases of the project (identifying requirements,
design, development, testing and QA, implementation and training, etc.) to
ensure that project methodologies were followed to maintain the integrity
of the integration.
Provided project status to Executive Management, both verbally and through
the use of the Project Plan. Shared client feedback with Product Management
to continue development of the services provided. Post implementation acted
as Relationship Manager and maintained continuous communication to
guarantee ongoing client satisfaction. Worked with Management to create
company Best Practices and establish standards for both internal and
external integration activities.
June 2000 Framework, Inc.
To July 2003 Irvine, CA
PROJECT MANAGER, CONSULTANT
Re-engineered the mortgage lending division of Washington Mutual Bank.
Responsible for a major migration of Washington Mutual Legacy Loan
Origination System (Loanworks) to a client Server based Loan Origination
System (Lendware by Framework) Incorporated system functionality with
identified business requirements.
Participated in planning and execution of client priorities.
Created and managed the System Development Life Cycle methodology utilized
by Framework.
Monitored software development work required and provided consultation to
end users for validation of software delivered.
Assisted in implementation of client support division.
March 1999 Western Financial Services
To June 2000 Irvine, CA
PROJECT MANAGER
Implemented cash management system for Western Financial Services banking
division.
Managed requirements gathering, installation of and implementation of
software systems.
Managed small projects for accounting division of Auto Sales department.
Utilized System Development Life Cycle for IT department.
Maintained project plans based on priorities set by Steering Committee.
Coordinated purchase of and participated in contract negotiations for
property management software for 10 million dollar portfolio.
Installed and configured software and conducted training for end users.
March 1998 Warner Elektra Atlantic
To March 1999 Burbank, CA
PROJECT MANAGER
Managed conversion of legacy system to be Y2K compliant
Managed and mentored 5 programmers as direct reports. Managed accounting
conversion to Oracle 11 Managed installation of Clarify Front Office
(contact management software) for tracking claims deductions made by
customers.
Acted as liaison with outside consultants.
Provided detailed project plans, workflows, business scenarios and test
scripts for implementation.
April 1995 Aames Home Loans
To March 1998 Los Angeles, CA
PROJECT MANAGER
Created campaigns and improved processes increasing division profit in 6
months.
Provided User support for Legacy loan origination system/HP3000.
Managed project team to install UniFi Loan Origination System. Implemented
and utilized SDLC to gather requirements, test and deploy new loan
origination system.
Provided detailed project plans, workflows, business scenarios and test
scripts for implementation.
Installed, configured and trained all users of the 125 Loan program
software "Energizer".
Coordinated configuration and installation of Mosaix Dialer/HP9000.
Responsible for all troubleshooting and problem resolution with Mosaix.
Trained and monitored agent activity for approximately 6 months following
installation.
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