Customer Service Sales

Jorge Mendoza

Prospect Hills

Building **, Apartment 3 B

Flemington, N.J. 08822

C: 908-***-****

******@*****.***

Retail sales consultant with strong customer service skills, technology know how, and communications

proficiency in English and Spanish. Five years of progressively responsible experience in customer

relations and retail arenas.

Consistently exceed monthly target attainment goals showing steady increase in customer base

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Strong rapport building skills leading to loyal clientele and referral business

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Demonstrated ability to establish relationships with businesses and consumers

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Familiarity with database programs and confidential records maintenance

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PROFESSIONAL EXPERIENCE

AT&T Mobility

Flemington, N.J.

Retail Sales Consultant (R.S.C.)

May 2008 – July 2009

- Interact with customers on issues related to AT&T’s features and services, recommend appropriate

rate plans and devices, and maintain confidential and time sensitive information in company database

- Set up accounts, demonstrate phones and devices, explain benefits of AT&T, and manage financial

transactions

- Adhere to established guidelines by closely following the Retail Sales Process in order to increase

sales and positively impact the customer experience

- Troubleshoot account/device issues and suggest changes to improve customer satisfaction

- Work with team members to build relationships with local businesses and consumers

- Participate in team building meetings and training initiatives

- Generate reports, maintain point of sale displays, and assist with monthly inventory cycle counts

Citgo Center

Flemington, N.J.

Technician

January 2002 – May 2008

- Interacted with customers, answered questions, recommended services

- Monitored inventory, placed orders for supplies, and coordinated delivery schedules

- Point of contact person dedicated to business accounts fleet vehicles

Performed general automotive services: replaced oil and filters, windshield wiper blades, and overall

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maintenance

EDUCATION

Hunterdon Central Regional High School

PROFICIENCIES

Windows OS, Microsoft Office, Internet, Database programs, Fluency in English and Spanish

References available upon request

Contact this candidate