Customer Service Administrative Assistant

Beverly Ward Bergthold

**** ********** *** ( San Jose, CA 95136 408-***-**** (

************@*****.***

Administrative/Clerical/Customer Service Professional

Motivated, detail-oriented Administrative Professional with the dedication,

attitude and willingness to learn to provide exceptional support in any

industry. Background includes extensive practical experience in

organization, scheduling, interacting with professionals, conducting

research and gathering information, as an Administrative Assistant and as a

Certified Senior Escrow Officer. Demonstrated skill in managing multiple

tasks simultaneously, independently prioritizing critical tasks, creating

timelines to complete projects and ensuring all details are addressed in a

high-pressure environment. Has the Ability to adapt easily to any

environment and learn new tasks. Reputation for attention to detail,

project management, communication and problem solving skills.

Key Skills / Areas of Expertise

Build & Maintain Relationships

Technically Savvy

Strong Analytical Skills

Works Independently

Organized & Detail-Oriented

Problem Solving Skills

Project Management

Exercise Excellent Judgment

Budget Management

Excellent Communication Skills

Strong Scheduling Capabilities

Dedication to Customer Service

Manage Multiple Projects

Learn New Tasks Quickly

Meet Deadlines

Education/Technical Skills

Administrative Management Certificate of Achievement in progress at West

Valley College (Administrative Office Skills Series)

San Jose State University - Bachelor of Arts, Communication Studies, 2007

(GPA 3.407)

Deans Scholar 2000 - 2001, Golden Key Honor Society, Phi Kappa Phi Honor

Society and Tau Delta Phi Co-ed Honor Fraternity

West Valley College - AA Speech Communication / AS Paralegal, 1998 (GPA

3.65)

Alpha Gamma Sigma Honor Society and Lambda Epsilon Chi Paralegalonor

Society

Honor Society

California Health and Life Insurance License 2007

Computer Skills - Outlook, Word, PowerPoint, Excel, Publisher, Access and

Quicken, Act

Professional Experience

Administrative Assistant/ Certified Senior Escrow Officer/Branch Manager,

San Jose, CA (1990-2007)

o Spearheaded the escrow process and managed operations as an escrow

officer, certified senior escrow officer and branch manager for various

organizations, including Alliance Title Company, LandAmerica Title

Company, New Century Title Company, LandSafe Title Company.

o Interacted with attorneys, lenders, real estate agents, underwriters and

clients to gather necessary information, coordinate schedules and keep

the closing process on schedule.

o Identified potential issues and determined the most efficient means for

resolving problems promptly.

o Handled and applied large sums of money accurately to ensure proper

payment of expenses and distributions.

o Assumed responsibility for guiding numerous transactions through the

closing process simultaneously.

o Reviewed every aspect of the entire transaction to confirm that all

details are addressed, clean title is conveyed and appropriate parties

receive appropriate sums.

o Awarded "Escrow Officer of the Year in 2001" at New Century Title

Company.

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