Management Human Resource
Resume:
Claudie Clark III
Flintstone, Georgia 30725
*************@*****.***
Summary
A highly resourceful and self-motivated human resources professional
with extensive experience in benefits and compensation, human resource
information systems, training and development, health/safety,
organizational development, diversity programs, staffing/recruiting,
employee/labor relations, and orientation programs. A decisive
decision-maker and results-oriented leader who mentors and inspires
teams to exceed company objectives and meet challenges head-on.
Ensures high levels of efficiency and productivity by monitoring
performance indicators and cultivating positive, goal-oriented work
environments.
Experience
McKee Foods, Chattanooga, Tennessee
Group Insurance Benefit Administrator, 2008-2010
Headed up administration of employee benefit programs. Explained,
summarized, and published materials describing employee rights and
obligations under employer benefit plans. Evaluated employee performance
to ensure achievement of job expectations. Supervised department staff.
. Responsible for $41,000,000 benefit budget and $500,000 department
budget.
. Handled member grievances and acted as intermediary between benefit
providers and employees.
. Researched benefits under consideration.
. Managed human resource information systems application and data.
. Prepared required documents to implement benefit programs and maintain
records.
. Served as company representative to insurance brokers.
. Saved company more than $800,000 dollars under pharmacy benefits by
implementing prior authorization requirement on prescription acid
reflux medications. Achieved better medical care for members and
reduced medical cost.
. Worked with wellness department to implement disease management
program for diabetic members that rewarded diabetic members for
demonstrating appropriate behavior in managing disease.
Production Supervisor, 2007-2008
Handled day-to-day management duties and met production goals. Ensured
staff adhered to all Occupation Safety and Health Administration
requirements. Addressed employee safety concerns to ensure safe work
environment. Evaluated employee performance, ensuring achievement of job
expectations.
. Implemented performance improvement plans for employees failing to
meet necessary job requirements.
. Investigated improvement opportunities to increase line efficiency and
employee job satisfaction.
. Interviewed candidates for open positions.
. Developed and trained staff to ensure employee success.
. Resolved plant and line issues by working with matrix partners.
. Identified way to track individual performance of process operators
and compare product output to material waste, providing opportunity to
reward operators with better performance and coach operators with
lower results.
. Reduced waste product by 70%, increased production by 8%, and improved
employee moral on line through implementation of new tracking tool
that allowed employees not to work as hard to meet expected output.
Cigna Healthcare, Chattanooga, Tennessee
National Account Service Manager, 2000-2006
Mentored new managers and provided guidance when addressing human resource-
related matters. Recruited and interviewed candidates for open positions.
Presented departmental information during sales presentations with
potential customers. Received special recognition for taking lead role in
successful implementation of new performance, time, and attendance tracking
system. Supervised 100-member account-level inventory for regular claim,
correspondence, and adjustment areas.
. Maintained financial accuracy performance of 99.3% for all national
account claims paying out $5,000 or greater.
. Developed, implemented, and sustained new inventory strategies at team-
level, exceeding production goal by 23%.
. Directed team of 22 to 35 business analysts.
. Oversaw service performance on top sensitive accounts to ensure
achievement of performance guarantee goals.
. Coordinated with matrix partners to resolve national account issues.
. Ensured accounts met performance guarantee measures in 2006 and 2007
to avoid payout to employers for managed accounts. Generated savings
of $300,000 each year for total of $600,000 in performance guarantee
savings.
ADDITIONAL EXPERIENCE
Management Associate, 1999-2000. Conducted training sessions with
management staff on federal laws and policies relating to Equal
Opportunity Employment, Affirmative Action, Family and Medical Leave
Act, Americans with Disabilities Act, and other areas. Trained and
implemented new attendance policies across Cigna Healthcare's network
offices. Worked in staffing and human resource department, assisting
with interviewing and recruitment of candidates. Participated in
development of diversity sub-council. Performed orientations during
new hire assimilation classes. Rotated through all service operation
departments, learning integral functions and key responsibilities of
management staff.
Mumbosho Japanese Government, Ibaraki, Japan, Supervisor/Teacher, 1997-
1998. Served as supervisor to English departments throughout six
Japanese schools. Developed and oversaw lesson planning with Japanese
English teachers. Taught English to classes of 40 students, three
times daily.
Education
University of Tennessee at Chattanooga, Chattanooga, Tennessee, B.S.,
Human Resource Management, General Management, 1996
CERTIFICATION
Benefits Total Rewards, 2009
Six Sigma (Yellow Belt), 2006
Project Management, 2003
PROFESSIONAL DEVELOPMENT
The Seven Habits of Highly Effective People, 2008
Safety Management, 2008
Health, Wellness and Injury Management, 2008
Labor Relations Management, 2008
Performance-Based Leadership, 2005
Performance Catalyst, 2005
Building and Inclusive Environment, 2004
Essentials of Management, 2004
Diversity Training, 2002
Civil Treatment for Managers, 2003
Internet Recruiting, 2000
COMPUTER SKILLS
Microsoft Office Applications, PeopleSoft, Workday, KRONOS, MAXIMO
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