Quality Assurance Sap

Dawn Spira

** ***** **** **** ( Freehold, NJ **728 ( Phone: 732-***-**** (

************@*****.***

SYSTEMS PROJECT AND METRICS REPORTING ANALYST

Multi certified business technology and project based professional. Expert

in gathering, analyzing and defining business functional requirements;

creating and reporting global metrics; major software/systems

implementations, quality assurance, testing, and security;

implementing/maintenance of knowledgebase systems.

Global Metrics Reporting SAP Software/Implementations &

Quality/Data/Business/ Analysis Security

Quality Assurance and Quality Control SAP Drilldown Reporting for

Testing Business Area and Profit Center

ITIL - Aligned Service Management Data Flow and Process Mapping

Remedy Change/Service Mngt Suite & Knowledgebase Implementation and

Avaya Call Mngt Supervisor Management

Testing/Scripting/Documentation Accounting and Financial Reporting

Professional Experience

EDS, HP ENTERPRISE SERVICES, Pennington, New Jersey 2005 to Present

(Bristol-Myers Squibb Account)

Project Analyst / Principal Analyst

Provided IT Service Level Management. Produced global metrics reporting to

ensure that service level agreements are adhered to thus satisfying the

customer's quality requirement. Member of core team to help manage Large-

scale migration of Remedy IT Service Management Suite to Peregine Service

Center client, HP's IT Management Software. Conduct Quality Studies to

ensure successful Knowledge base implementation from BMS platform Kb.net to

EDS platform EKMS (Enterprise Knowledge Management System). Member of

Global Reporting team that transitioned reports and metrics to central

location in U.S. in order to better utilize resources, and customize and

resolve issues more efficiently and accurately.

. Preserved Quality Assurance Requirements by documented workflows of

BMS Service Center, SOP's, Metrics Reporting, and Training Manuals,

significantly reducing department-sourcing costs by $60,000.

. Member of Expert Trainer Team identified to train for implementation

of Peregine Service Center Client, which avoided additional training

fees.

. Managed staff in converting over 9,000 documents by project deadline,

thus minimizing risks.

. Created Test Plans and conducted corresponding Quality Inspections

with other testing teams and programming staff.

. Designated Knowledge Broker for the ongoing maintenance and quality

control of Knowledge Management Database, which allowed for

relinquishing of leveraged teams to pursue other clients.

BRISTOL-MYERS SQUIBB COMPANY, Princeton, New 1995 to 2005

Jersey

Application Analyst Security (2002-2005)

Preserved Security for SAP R/3 4.6C, for BW/FDG/APO Setting up

Roles/Authorization Groups, New Info Cubes, Workbooks and Queries.

Troubleshot authorization checks, utilizing trace methods and transaction

analysis to accompany problem resolution through a Remedy Change Request.

. Contributed to the upgrade from SAP R/3 4.6 to 4.6C and the ongoing

cleanup efforts and maintenance of roles/activity groups thus enabling

enhanced functionality with minimal cost.

. Documented problem/solution processes and distributed to Security

Liaisons to support the LDAP (Lightweight Directory Access Protocol)

by resolving issues related to the UMR (user master records) in SAP

R/3. This allowed the BMS organization access to accurate data of a

single source client.

. Employed Security Support for SAP FDG, BW and APO for developers and

end users, which allowed for tracking/deactivating inactive SAP ID's

and saving millions of dollars in SAP license fees.

Dawn Spira - Page 2

BRISTOL-MYERS SQUIBB COMPANY - Application Analyst Quality Assurance

Testing (continued)

Application Analyst Software Quality Assurance Testing (2001-2002)

Lead for testing SAP R/3 FICO module. Created and Implemented Automated

Test Scripts using CATT automated testing tool. Quality Testing criteria

included support pack testing, integration testing, stress testing,

functional testing and validation testing as well as testing critical

transactions, negative and positive.

Ensure User Roles were SOX compliant that there was proper segregation of

duties.

. Successfully converted all FI/GA Autotester test strings into SAP's

testing tool CATT by the June 30th dead line.

. Software Quality Assurance Testing processes became seamless and more

cost efficient due to automated tools.

. Successfully received GMP sign-off thus avoiding compliance risk.

Project Team Contributor, Global Implementation Team FSS/GA (1998-2001)

Gained experience as corporate

accountant to successfully align SAP R/3 FICO global design and the

business requirements of Financial Accounting's business module.

Maintained a Master Data Chart of Account requirements for the

International and US companies while keeping them in sync with BMS Global

design. Uploaded Master Data into Production after system validation and

inspection.

. Succeeded in a seamless stream of continuous upgrades of SAP's 3.1H to

4.6B for FI Integration of Language translation and configuration for

the Puerto Rican, French, German, Belgium, Netherlands and Italian

Markets.

. Increased efficiencies by applying the Application Linking and

Enabling, (A.L.E.) tool to sync master data Chart of Accounts within

SAP's clients. (Prod support, dev, config and test)

. Member of Global Project Team that won President's Award three

consecutive years.

. Spearheaded a mission critical project to create a Quality Standard

Test Plan and Test Scripts for Year 2K to eliminate non-compliant

functionality of the SAP R/3 FICO module.

Corporate Accountant/Financial Analyst (1995-1998)

Responsible for account analysis, journal entry, reconciliation, reporting,

inter-company charges, budgeting and forecasting. Liaison with Finance and

Business Units to research cost, variance and budget information.

Prepared audit work papers and schedules for year-end audit.

. Improved quality and reduced time needed to prepare monthly and

quarterly reports by creating upload files that automatically update

and post information directly to the general ledger (recurring JE's).

. Actively involved in the implementation of SAP R/3 FICO Integrated

Accounting Software System for the Pharmaceutical Group, including

training business unit employees and acting as a liaison with members

of the PW consulting firm.

Education and Certification

Bachelor of Science, Accounting & Finance, Rowan University, Glassboro, NJ

CAPM certification Authorization made easy SAP R/3

ITIL Foundations Certified FICO

PMF Project Mgmt Framework training SAP FI/CO Modules

for managing IM projects SAP CATT testing tools

21 CFR Part 11 Policy Education Course Auto tester tool

BMS Quality and Regulatory

Awareness training

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