Customer Service Administrative Assistant
Resume:
Emily K. Grube
**** ******* *** ***** . *********, CA 94085 . 650-***-**** .
*****.******@*****.***
Objective Seeking an administrative assistant position.
Education San Jose State University- B.A. in English (Cum Laude) May,
2009 GPA: 3.732
Achievements: Golden Key National Honour Society and repeat Dean's Scholar.
Work Experience
Fund Raiser- Greenpeace USA 04/10 --
present
Contract Writer- Adecco (Hired by FindLaw: Thomson Reuters) 10/09 -
03/10
Writer/Editor- Metro Silicon Valley 08/09 -
10/09
Writing Specialist (Tutor)- San Jose State University Writing Center
05/08 - 05/09
Expert in all phases of writing: highly trained to assist all students
at all levels, within all disciplines.
Editor- Reed Magazine 01/09 --
05/09
Writing Skills Test Assistant- San Jose State University
01/09 -- 06/09
File manager for San Jose State University's Writing Skills Test.
Customer Service- Summerwinds 02/07 - 05/08
Customer Service- Replay Entertainment 10/05 -
12/06
Customer Service- Gerry's Farm 05/99 - 10/09
Communicating:
. Work the front desk at the Writing Center: answered phones, took down
messages, greeted students, clarified questions, etc.
. Correspond with authors and students about corrections and
clarifications in their pieces.
. Explain the error to the student and provide a lesson to correct it
while encouraging confidence.
. Email professors a flawless and detailed account of each session.
o The most engaging specialist in terms of responses from
professors.
. Represent the Writing Center as a spokeswoman in classrooms across
campus.
o Quoted in Washington Square Magazine Spring '09 regarding the
Writing Center.
o Score of 3.95/4 based on tutee satisfaction, progress, and
willingness to return.
. Constantly received "outstanding" ratings from unannounced secret
shoppers based on helpfulness and knowledge at Summerwinds.
Organization:
. Maintain records after each tutoring session describing what topics
were covered.
. Stick to rigorous, writing deadlines at FindLaw (Thomson Reuters).
. Create and update Excel spreadsheet for Reed, Metro, Summerwinds and
Replay.
. Categorize, tally, and file thousands of Writing Skills Tests.
Editing/Writing:
. Proofread and correct interviews, fiction pieces, and poems as an
editor at Reed Magazine.
. Create and present a PowerPoint workshop for 5-20 college students on
an English topic.
o Score of 3.85/4 based on clarity, content, and level of
engagement.
. Write Handouts on grammar concepts for publication on the Writing
Center website.
. Write articles, reviews, previews and event listings for Metro.
. Write legal blogs for FindLaw (a Thomson Reuters company).
. Write articles and create web pages as an Examiner using HTML.
References
Doctor Linda C. Mitchell, Writing Center Director
Jan Hagemann, Faculty in Residence
Contact this candidate