Customer Service Manager

Rita E. Courtwright

*** **** *** *****

Tahlequah, Oklahoma 74464

Phone: 918-***-****

E-mail: **************@*****.***

OBJECTIVE

To secure a permanent position within a well-established, results oriented

company who is willing to take advantage of my experience and education in

the industry of public relations and marketing.

EXPERIENCE

Adjunct Professor

The Language Company

Northeastern State University

Tahlequah, OK

03/09 to Present

Serve as an adjunct professor of English Grammar for International students

who wish to learn English as a second language for academic, professional

or personal purposes. This four week intense course prepares the students

to take and pass the TOEFL Test, Test of English as a Foreign Language, and

then enter into the University setting or continue their current path of

business.

Marketing Manager

Cherokee Nation Entertainment

Tahlequah/Fort Gibson Casinos

06-07 to 09-09

Tahlequah/Fort Gibson, OK

Responsible for the overall marketing plan of two casinos, as well as

developing property strategies within a set budget. Assist in advertising;

participate in the design of property promotions and special events in

accordance with corporate standards to accomplish desired strategic

positioning in the market. Manage Player's Club Representatives/Leads at

two separate locations, this includes, hiring, firing, schedule completions

and administering training for each employee. Implement and run corporate

and property level marketing promotional campaigns. Coordinate table

games promotions for blackjack and poker. Ensure that casino meets

established goals, revenue goals and service standard levels and complies

fully with the Oklahoma Gaming Commission. Work to increase new

promotional card sign ups and creates an environment that excites guests

and employees while delivering the highest level of customer service.

Adjunct Professor

Connors State College

01-06 to 12-07

Muskogee, OK

Serve as an adjunct professor of speech/creative writing/principles of

effective listening to college students in Muskogee and at Eddie Warrior

Correctional Facility for Women in Taft. Prepare students to effectively

communicate in different situations and public presentations. Elements of

communication are emphasized, such as confidence, listening, non-verbal,

outlining and presentation skills.

Information Coordinator

Cherokee Nation Health Services

06-01 to 06/07

Tahlequah, OK

Served as a communications liaison between Cherokee Nation Health Services

and the outlying public. Worked to help identify, develop, write and

distribute newsworthy information to the public through the 14 county area

newspapers and local Medias. Produced written materials, digital

photographs, publications, patient handbook, brochures and press releases

for the media as well as the Internet and Intranet. Developed graphics and

layouts of documentation for PowerPoint's and numerous other programs all

while assuring cultural appropriateness and concurring with correct policy

and procedures. Developed proposals and monthly internal employee

newsletter, along with community outreach displays and information packets

for distinguished guests. Spoke at community meetings and area health fairs

concerning the Cherokee health system. Worked on development and

distribution of marketing materials and event planning to include, ads,

flyers and other promotional materials and projects for the tribes' six

primary clinics, two satellite clinics and various other programs related

to the health services.

Account Relations Manager

WorldCom

06-00 to 06-01

Austin/Dallas/Houston, TX

Provided post-sale support to customers using voice, data and Internet

services. Ensure timely and accurate completion of orders while helping in

the growth of account revenue. Conducted customer visits, calls and handle

overall project management functions. Put together customer presentations

concerning WorldCom's products as well as working one on one with sales

representatives to help produce new revenue. Worked order escalations and

jeopardizes, while driving the internal process to ensure timely

installation of customer products. Handled public relations issues as the

customer liaison when involving trouble ticket issues, billing issues and

overall customer satisfaction.

SKILLS

Have experience with complete Microsoft Office, Adobe, Quark, InDesign,

PageMaker, Photoshop, PowerPoint, Layout and Design, budget

reviews/templates, variance reports, scheduling and numerous other

production software. Also have 15+ years experience in journalistic

writing, samples can be provided.

MUTICULTURAL SKILLS

. Multicultural communications experience:

. Native American market (more than 5 years)

. Ethnic media knowledge and understanding

. Cultural and ethnic community/civic knowledge and understanding

. Member of the Diversity PRos Database

PROFESSIONAL AFFILIATIONS

. Currently Licensed Emergency Medical Responder (First Responder)

. 2006 to 2009, Cherokee Nation Emergency Management Team, PIO

. 2001 to Present, Public Relations Society of America, Member

. 2001 to Present, Native American Journalists Association, Member

. 2001-2004, Indian Scholars Society, Member

AWARDS & RECOGNITION

Published an article in first time ever-nationwide publication, Native

Women's Breast and Cervical Cancer Magazine.

EDUCATION

2004

Northeastern State University

Tahlequah, OK

Master's of Arts in Communications

1997

Northeastern State University

Tahlequah, OK

Bachelor of Arts in Mass Communications

Public Relations emphasis/Minor in Speech

1995

Eastern State College

Wilburton, OK

Associates of Arts in Journalism

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