Manager Customer Service
Resume:
JASON FATTA
*** ******* ****** *Long Beach, California 90814*(562) 822-
6401******.*****@*****.***
Re: District Manager
Having established myself in the field of retail sales, recruiting, and
development, as an accomplished, versatile and well-qualified candidate for
a position within operations and support, I am submitting my resume for
your review.
Highlighted for your consideration is a brief outline of my professional
experience and career achievements as they pertain to the position of a
district manager. I feel my strongest and most marketable assets lie in the
following areas:
. Extensive experience in store operations, staffing and recruiting for two
fortune 500 companies.
. Extensive experience in retail sales and new business development.
. Extensive background in maintaining and enhancing internal and external
client relationships.
. Strong background in coordination, facilitating, planning and execution
of personnel training programs.
. Well-developed skills in employee counseling and development.
My passion is to continue my development with an organization that can most
effectively capitalize on my current skills while offering opportunities
for continued career growth. I am confident that my experience, training
and significant career achievements would allow me to become a valued and
productive asset to your company.
Thank you for your time and consideration of the enclosed resume.
Sincerely,
Jason Fatta
encl. resume
JASON FATTA
389 Freeman Avenue *Long Beach, California 90814*(562) 822-
6401******.*****@*****.***
HIGHLIGHTS
. Extensive experience in the maintenance and enhancement of client
relationships and building cross functional teams.
. Accountability for 10 individual budgets and sales for multiple stores in
Orange County, CA.
. Responsible for sourcing, creation and enhancement of recruiting
resources for former employers.
. Maintained direct accountability for all phases of day management for
high volume operation.
EXPERIENCE
Z Gallerie
Costa Mesa, CA
May 2009-Present
Store Manager
. Responsible for store management of 8000 sq, foot retail store with
average monthly volume of 275K. Highest Volume store in Southern
California.
. Maintain and develop staff to all Z Gallerie Store presentation and sales
standards. Sales per hour average for store $900.00 and maintaining 9.5%
payroll percentage.
. Monitor and control all levels of inventory consisting of many skus and
controlling shrink and inventory variances.
. Currently training and refreshing staff on the importance of customer
service and following up with staff to maintain customer lead sheets and
relations to grow business.
. Have 3 assistant managers, 1 visual manager 4 stock associates and
several sales associates that report directly to me.
. Regular 1:1 meetings with management staff to plan and develop goals for
store.
GUESS?, Inc.
Los Angeles, CA
September 2008-November 2008 (Layed-Off)
-Regional Retail Recruiter-Western United States
. Supported the GUESS?, Inc. retail hiring for GUESS Factory Stores, G by
GUESS, GUESS Retails Stores, and Marciano.
. Supported United States retail hiring for two Vice-Presidents.
. Facilitated a recruiting strategy consisting of sourcing and hiring
for The Marciano management team consisting of over 100 stores.
. Consistently used outside sourcing boards such as Monster, Mayor of
the Mall, and Career Builder to actively source and recruit
candidates.
. Developed relationships with local malls and mall store managers in
areas of hiring needs to build a network for future hiring needs.
Starbucks Coffee Company
Orange County, CA
February 1996-March 2008
-District Manager Orange County
. Responsible for setting goals, motivating, and supporting a work group of
10 managers and 7 assistant managers within a 10 store district.
. Consistent development a 10 store management team to understand all
aspects of business development and how to grow sales and to deliver
exceptional customer service through formal training materials.
. Responsible for succession planning at all store levels to ensure 100%
staffing. Facilitated and presented to store management and regional
district management teams on hiring methods in a traditional classroom
setting.
. Responsible for driving the implementation of company programs and
supporting the store management team to achieve organizational objectives.
Programs such as, Espresso Excellence Training, Cash Handling
Simplification, and Customer Voice Survey.
. Accountable for a company operating plan of $14MM in a 10 store district.
. Successfully developed and promoted several employees from hourly levels
to management levels in my tenure at Starbucks.
. Built and maintained a strong management team to have one of the highest
scores in company customer service standards.
. Facilitation of company programs and holiday roll-outs to regional area
consisting of 80+ stores.
EDUCATION
Bachelor of Science, 2007-currently enrolled and attending
Major: Business Management
University of Phoenix-Online Curriculum
SPECIALIZATIONS
. Classroom Facilitator-Facilitation of Staffing the Third Place,
Learning Coach, Shift Supervisory Skills and Starbucks Experience
. Coffee Master Certification
. Master Learning Coach
. Master Coach Mentor
. District Recruiting Specialist
. IPLD (In Place Leadership Development)
ACCOMPLISHMENTS
. Gift Card Incentive Winner in 2003 for over $30,000.00 in gift card
sales
. First store in the Orange County Market to offer sandwiches to
customers, and successfully selling over $1,100.00 the first week
. Successfully opened 5 new stores in the Orange County and LA County.
. Developed a partner planning process for the district and was able to
maintain a 100% staffing level for two quarters.
. Developed three shift supervisors to assistant store manager and one
assistant manager to store manager in store manager role.
. Developed one store managers into district manager level positions.
. Q3FY04 and Q4FY04 customer snapshot results of: 95%/4.0/2.14
. Successfully developed and certified 14 regional recruiters through
The Coffee Master Program
Contact this candidate