Customer Service Software
Resume:
*** **** ****** **** ***** (***)
Danville, IN E-mail
***** *****.*******@att.n
et
Emily Voorhis A+ N+ MCP
Objective
To obtain a career opportunity with an IT company,
with responsibilities for network and systems
administration.
Education August 2009 - present Ivytech Community College
Indianapolis
Computer Information Systems - Security
Techskills Indianapolis, Indiana
A+, Network+, MCP Certified. Will attain MCSA
June, 2010
September 2006 - March 2007 St. Mary-of-the-Woods
College
Pre-school -third grade Education
Work experience July 2009-present GeekSquad, Best Buy
Greenwood, IN
Counter Intelligence Agent
Hardware and software troubleshooting.
New Computer set-up
Using a ticketing system for service order
purposes.
Windows 7 upgrades, installations, and set-ups.
Desktop support specializing in Microsoft XP, and
Vista
Printer troubleshooting
Software installations
Monthly maintenance for hardware and software
Jan 2009 - present Veterans Computer Solutions
Indianapolis, IN
Staff Tech
Hardware and software troubleshooting.
Desktop support specializing in Microsoft XP, Vista
and Server 2003.
Deployed refreshed systems.
Printer troubleshooting, installation and repair.
DSL installations.
Software installations.
Monthly maintenance for hardware and software
Active Directory
Verifone pinpad installations
November 2007 - August 2009 Teddybear Daycare
Brownsburg, IN
Assistant Teacher
Creating a positive learning environment.
Developing lesson plans.
Communicating with parents about children's
progress.
August 2005 - November 2007 CVS/Pharmacy
Brownsburg, IN
Customer Service Representative
Interacting effectively with customers.
Shelving and managing stock.
Responsible for keeping the store presentable.
January 2007 - April 2007 Hendricks County Head
Start Danville, IN
Assistant Teacher / Bus Driver
Assisting the lead teacher with teaching of the
students.
Serving the students balanced meals.
Checking the bus for safety twice daily.
Performing basic maintenance on the bus when
needed.
October 2006 - December 2006 Arramark
Indianapolis, IN
Barista
Interacting effectively with customers.
Preparing orders.
Cleaning equipment and work area.
Volunteer
Experience September 2003 - Present Girl Scouts of
Central Indiana
Troop Leader, Co-leader, Fall Product Sale
Mom, Troop Cookie Sales Co-chair, Day Camp
Staff, Bronze Award Advisor
Organizing Troop activities.
Managing Troop finances.
Communicating with girls and families.
Placing orders and distributing products.
Have attended more than 24 hours of trainings
to improve skills.
References available upon request.
Contact this candidate