High School Sales

Emily Brown

*** ****** ***

PO Box ***

Cross SC 29436

(843) 753- 2088

*********@***.***

OBJECTIVE To Seek a position in the business field where my technical

skills, leadership experience, professional drive, and

flexibility will significantly contribute to the overall

success of the organization.

SKILLS PROFILE Excellent safety and attendance record.

Strong negotiation and interpersonal skills.

Use and application of personal computers.

Solid background in Call Center Collections experience.

Additional supervisory and training experience

Education High School Diploma

June 1982

Burke High School, Charleston, SC

EMPLOYMENT Call Center Administrator, February 2007 -Current

HISTORY Bellsouth (AT&T)

Charleston, South Carolina

Performs personnel change administration functions through SAP

GUI system; changes includes but not limited to salary changes,

special pays, hire/rehire, transfers, placements, separation

Prepares and analyzes administrative reports; creates and

produces routine and ad hoc reports from mechanized systems.

Manage employees' time & attendance including the family

medical leave act (FMLA), disability, and leave of absence.

Maintain absence/attendance, extra payments such as

classification differentials, personal vacation day balances

and travel expenses for others

Perform training and activities through Learning Solutions for

employees

Prepares and maintains records and reports pertaining to

budget, planning, estimates, specifications, drawings and

construction work prints; prepares loop make-ups for special

service circuits; performs various cost and unit computations.

Interprets technical documents such as Network orders, service

orders, outside plant engineering drawings, WORD, WFA, and LMOS

documents; determines appropriate account codes, plant items

and work task codes for work operations; and prepares input

media from technical documents to create and maintain

mechanized databases.

Monitors incoming call volume utilizing mechanized force

scheduling system, makes necessary adjustments, records

open/closed key time and relays available closed key time

according to established guidelines or as directed in some

assignments

Operates a variety of mechanized systems, office and business

machines to perform work functions such as personal computers

and associated software, electronic accounting machines, check

encoding machines, posting machines, key scan and key entry

systems, check handling equipment, facsimile machines, copiers,

printers, etc.,

Collections Specialist, Bellsouth

Januarary 1998 - February 2007

Jacksonville, Florida

Columbia, South Carolina

Consults with customers to recommend and sell a variety of

telecommunications products and/or services to meet customer's

needs.

Negotiates services order requests from customers and input

orders via on-line system for installation. Removal or changes

of telephone service.

Collects delinquent bills in some assignments by contacting

customers

Records data, notations, and/or completes forms via on-line

system while communicating with customers by telephone.

Computes and quotes to customer's adjustments, balances and

rates.

Handles incoming daily paperwork such as notification of

payments, referrals for delinquent accounts or billing reasons,

filing service orders, etc. Reads, interprets and implements

on-line information, updates to policies, procedures, and

operating standards. Handles intra-company calls and requests

from other departments.

Utilizes appropriate sales techniques to encourage a good

customer relationship and enhance the buying experience.

Required to meet or exceed individual sales objectives and

customer care commitments.

CERTIFICATES/ Diamond Awards for Collections

AWARDS Competency in Customer Care

Certificate in Team Leadership Training

references Available upon request

Contact this candidate