Customer Service Manager

Ashley Thurman

*** ********* **. ***********, ** 27249 ( Home 336-***-**** ( Cell 336-516-

8713

Experience

Wyndham Mills International, Greensboro, NC 11/05- Present

An Inc. 500 Executive Retained Search Firm serving the continental US

Associate

. Billed over $275K in 2006

. Recruited and placed with various retailers positions ranging from Store

Manager to Vice President

. Proven abilities in all facets of recruitment

. Manage client and candidates from inception of project until completion,

placement of "best fit" candidates

. Emphasis on upgrading the current client talent by sourcing candidates

who are stronger than their current team members

. Develop and managed corporate relationships with retail organizations

Charles Aris, Inc., Greensboro, NC 6/04 - 10/05

An Executive Search Firm serving the continental US

Associate

. Billed over $312K

. Recruited and placed with various retailers positions ranging from

District Manager to Director

. Continuous sourcing of candidates through personal network, cold-calls,

and web searches

. Develop an effective pipeline of high talent individuals who are not only

good technical fits but also strong cultural fits ensuring strong long

term placements

. Develop and maintain network of contacts to help identify, and utilize

knowledge of multiple recruiting sources to source and screen candidates

through various mechanisms (direct, referrals, research, relationships,

etc.)

Oakwood Homes, Greensboro, NC 04/02 -03/04

Corporate Headquarters of a Mobile Home Manufacturing Company, serving the

continental US

Senior Customer Advocate

. Responsibilities included handling inbound calls and meeting stringent

expectations as set by management to ensure department service levels.

. Handling one-on-one training with new hires, monitoring the department to

ensure that calls are answered in a timely manner.

Customer Advocate

. Responsible for handling inbound calls; negotiating and providing

solutions to customers regarding service / sales complaints; and

consistently ensuring quality work by continually scoring above average on

monthly evaluations.

Thompson Cadillac-Oldsmobile, Raleigh, NC

01/99-02/02

Auto dealership, serving the Raleigh, Durham, Cary, Metropolitan area

Senior Customer Advocate

. Responsibilities included handling problem service issues to the

customer's satisfaction to ensure department service levels.

Business Development Center Manager

. Responsibilities included hiring, training, and managing personnel to

handle inbound calls, set appointments and track customers ensuring top

quality customer service.

Business Development Center Assistant

. Responsibilities included handling inbound calls from the sales

department, setting appointments, following up with those customers, and

tracking customers.

Service Advisor

. Responsibilities included handling writing service orders and

communicating with service customers on service needs while delivering the

highest-level quality customer service.

Education

Gadsden State Community College, Gadsden, AL

Associate of Science Degree in English

College of DuPage, Glen Ellyn, IL

Additional college level course work

Southeastern College, Wake Forest, North Carolina

Additional college level course work

American Honda Motor Company

Interpersonal Skills Management Action Program

Pacific Institute

Investment in Excellence

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