Training Quality

Professional Experience and Achievements

IPRO, Lake Success, NY (May 1993 - July 2009)

Assistant Director Planning, Quality & Compliance Department/Training

Administrator (August 2005 to July 2009)

? Worked collaboratively with staff, leadership and vendors to purchase,

design and implement software solutions according to company

requirements. Implemented project deliverables within established

timeframes and budgets. This included providing assistance on the

Medicare promotion of statewide physician practice EMR implementation

efforts.

? Designed and managed technology projects to streamline corporate

functions. This included an intranet-based functional directory to

make corporate information readily available to all staff.

? Directed workflow analysis of all departments and made recommendations

for process improvements to improve efficiency. Worked

collaboratively with staff to implement changes.

? Developed policies and procedures.

? Initiated communication and training efforts to promote adoption of

technology solutions.

? Assisted in the development and implementation of ongoing company-wide

strategic planning activities

. Managed all aspects of proposal and grant writing, including

development of workplans and scheduling

. Developed communications and awareness materials to support the

planning program.

? Responsible for corporate-wide scheduling and management of ISO audit

program. Audits allowed for periodic monitoring of ISO standards, key

processes, compliance issues, contract management and deliverable

targets. Conducted quality improvement site visits to departments,

interviewed managers and staff, assessed processes and validated

documentation using established quality performance standards and

criteria.

? Analyzed and evaluated departmental processes. Worked with departments

to made process improvements.

? Responsible for corporate-wide compliance, confidentiality, conflict

of interest and quality training.

? Developed and implemented electronic internal audit data collection

system which provided rapid feedback to departments, reduced audit

analysis time, promoted early issue detection and promoted timely

preventive and corrective action.

? Coordinated and led quality benchmarking workgroup which promoted

sharing quality information among Quality Improvement Organizations.

. Facilitated workgroups including a technology implementation workgroup

and an employee recognition workgroup. Communicated workgroup

recommendations to senior management and developed materials to

communicate findings to staff.

. Completed Empire State Award (ESA) reviewer training. Participated in

company preparation for ESA award application/review process which

resulting in an ESA silver award.

. Led vendor procurement, research and implementation of companywide e-

learning system.

. Procured and scheduled training vendors for all staff education

sessions.

. Managed and developed company-wide training programs with more than

1,000 individual employee training sessions yearly.

? Managed and developed company-wide training databases which track both

employee training and skills. Analyzed data and produced employee

skills reports to assist with needs assessments.

? Assisted in the development of a web-based training evaluation system

to streamline the evaluation process, provide training effectiveness

feedback and promote information sharing.

. Assisted in the production of planning and feedback reports for Senior

Management highlighting progress toward and explaining variances from

established timeframes and associated work plan actions.

. Developed proposal content, boilerplate and presentation materials

. Developed proposal workplans and scheduling.

. Coordinated proposal input from various departments.

. Developed communications and awareness materials to support the

planning program.

. Researched and identified opportunities for future growth.

? Completed Process Improvement training (June 2007).

? Proficient in all Microsoft Office applications including

Project, Access, Word, Excel and PowerPoint

Assistant Director, Systems Analysis, Health Care Quality Improvement

(September 1998-2005)

. Served as the New York State hospital liaison for assistance with and

training on CMS data collection software.

. Designed and developed program data collection tools. Collected and

analyzed data and presented in management reports. Conducted software

training for data entry personnel.

? Designed and developed program data collection tools and other

software to streamline department

processes including a chart tracking system utilizing bar coding.

? Trained nurse medical record review staff in quality improvement study

medical record abstraction tools and conducted inter-rater reliability

and validity testing.

. Set standards for transfer of software, data collection tools and data

files between laptops, network and individual computer systems.

. Served as the department's liaison with the centralized computer help

desk and company technical departments. Participated in ISO 9000

planning and lead auditor training.

. Speaker at yearly QIO (Quality Improvement Organization) Conferences.

Received best poster presentation award in 2001.

Sr. Systems Analyst/Programmer - Quality Improvement (December 1994 -

September 1998)

. Designed, implemented and maintained software to support and enhance

overall activities of the Quality Improvement Program.

.

Sr. Programmer/Analyst-Deliverables Specialist (May 1993 -December 1994)

. Responsible for the timely and accurate generation of contract

deliverables, including Medicare adjustments and void records.

Monitored performance of production software.

. Led adjustment error correction workgroup.

NYIT (NEW YORK INSTITUTE OF TECHNOLOGY), Old Westbury, NY (2000-2001)

Computer Instructor

. Taught object-oriented programming and systems analysis courses.

EMERALD CITY COMPUTER SYSTEMS, Garden City, NY (1987-1993)

Computer Trainer

. Performed all levels of training, technical support and course

development.

HOFSTRA UNIVERSITY, Hempstead, NY (1993)

Computer Instructor

. Taught adult education computer courses including Paradox and

Microsoft Word.

CES/COMPU*TECH, Inc., West Hempstead, NY (1987)

Computer Instructor

. Taught Basic programming, word processing, database management and

telecommunications.

METROPOLITAN LIFE INS. CO., NY, NY (1982-1987)

Unit Leader/System Analyst

. Supervised programmers/analysts in development of computerized

reports, procedures and electronic systems.

Education

C.W. Post College, Greenvale, NY

Master of Professional Studies - Health Care Administration

S.U.N.Y. CORTLAND, Cortland, NY

Bachelor of Science (Magna cum Laude) - Health Education

Certifications

Institute for Professional Excellence in Coaching (iPEC) (2009 - 2010)

Life and Leadership Potentials Course (2009)

iPEC Coach Certificate (to be completed Spring 2010)

Project Management Institute

Project Management Professional (2007)

Hofstra University, NY

Computer Science Career Retraining Certificate (1992)

Fellow Life Office Management Association

F.L.M.I. DESIGNATION (1983)

International Claims Association

I.C.A. DESIGNATION (1982)

Business Affiliations

Business and Professional Women's Association (BPW) (1990 - Present)

President - 1995 - 1996

Publications

Pascal James Imperato, Jerry Waisman, Marcia Wallen, Veronica Pryor,

Mary Rojas, Kathleen Giardelli and Maryanne Daley "Results of a Cooperative

Educational Program to Improve Prostate Pathology Reports Among Patients

Undergoing Radical Prostatectomy" Journal of Community Health, Volume 27,

Number 1 / February, 2002.

Pascal James Imperato, Jerry Waisman, Marcia Wallen, Veronica Pryor,

Harriet Star, Mary Rojas, Kathleen Terry, Kathleen Giardelli and

Maryanne Daley " The Use of Quality Indicators for Assessing Radical

Prostatectomy Specimens " The American Journal of Quality, Volume 27,

Number 1 / February, 2002.

Monte Malach M.D., Charles Stimler M.D., MaryBeth Dearie,

Kathleen Giardelli, James Puleo M.D., Leonora Rances, and Marguerite

Shaffer, "Stroke Prevention in Atrial Fibrillation in New York State

Medicare Patients " IPRO HCQIP Publication, No. 2002-05.

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