Project Manager Human Resources
Resume:
TH
* * * * * W * * * AV E N U E M I A M I, F L * 3 1 7 5
CEL 305-***-**** HOME 305-***-****
M AU M O R E N O S @ YA H O O . C O M
H T T P : / / W W W. L I N K E D I N . C O M / I N / M A U R I C I O M O R E N O 1
MAURICIO MORENO
SUMMARY
Industrial engineering professional in Human Capital management, focusing on project and division
management with extensive experience in telecom and service industries, systems implementations, capital
human management, teamwork, customer/company relationships, planning and logistics. Bilingual in
English and Spanish, with basic skills in Portuguese, Italian and French
OBJECTIVE
Pursue a challenging position to help the company reach their objectives while getting the opportunity to
grow professional and personally in any field I can use my current skills and develop new ones.
WORK EXPERIENCE
2010 Today Gold’s Gym Miami Lakes, FL
Personal Trainer
Ÿ
Duties and Responsibilities: Offer and sale personal training sessions and services to the gym members
as well as train them in a proper manner to get their goals achieved and build a great marketing
references to build up the members recognition and value as a knowledgeable personal trainer desirable
to be hired.
Ÿ
Accomplishments: Sale a media of U$4.000 to U$6.000 monthly in training sessions, build and
maintain a group of permanent members committed with the PT programs
2007 2009 U.S Government Education Department Coleman, FL
Education Tutor
Ÿ
Duties and Responsibilities: Followed up on the GED and ESL standard programs with different group
of students, explaining, revising and testing their knowledge in preparation for certification of these
programs.
Ÿ
Accomplishments: Increased 40% in the student’s commitment to attend class and work hard to obtain
their certifications. Increased 50% in number of students certified yearly with a good performance score
on their test.
2006 2007 Mer Limited (Franchises Operator Company) Bogota, Colombia
General Manager
Ÿ
Duties and Responsibilities: Consulting and operation of franchises in the Colombian national market,
with support to international extensions.
Ÿ
Accomplishments: Obtained the National franchise for Colombia of Picardias© and operated their
franchises expanding its national coverage by 25% in six months; re engineering of processes and
operations, reducing 50% of time and increasing effectiveness of about 35%; increased the market
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competitiveness of about 30% in 6 months, changing market strategies, and promoting win win
relationships with providers.
2005 2006 Symmer Limited (Catering Franchise Operator) Bogota, Colombia
General Manager
Ÿ
Duties and Responsibilities: Implement, organize, and manage the Bogota‘s franchise of Picardias©.
Ÿ
Accomplishments: Implemented, organized and opened the operations in a record time of three
months. Increased sales by 25% on a monthly basis after launch, until company income stabilized.
Expanded customer capacity by 40% in six months; negotiated and obtained master franchise in the
city market after eight successful months of operations.
2003 2005 Bally Total Fitness (Waterways) Miami, FL
Personal Trainer
Ÿ
Duties and Responsibilities: Offer and sale personal training sessions and services to the gym members
as well as train them in a proper manner to get their goals achieved and build a great marketing
references to build up the members’ recognition and value as a knowledgeable personal trainer
desirable to be hired by them.
Ÿ
Accomplishments: Built and maintained a group of permanent members committed with the PT
programs
2003 2005 Redphone Wilreless / Metrocell Inc.(Retail stores) Miami, FL
District Manager
Ÿ
Duties and Responsibilities: Management of 6 retail stores in the South Miami area, as well as
overseeing the customer’s relationships, management and partners’ relation for sales operations.
Ÿ
Accomplishments: Performed processes and logistics to support the retail stores and employees
relations with customers, saving 50% of time and increasing the safe transportation of inventories and
POS cash collected; developed sales strategies to get the best possible results above the budget, thru
permanent motivation and teamwork.
2001 2002 Schlumberger / Sema / LHS ( IT companies) Miami, FL
Project Manager
Ÿ
Duties and Responsibilities: Management of BSCS (Customer care and Billing software for telecom
companies) implementations in the Latin American market, as well as overseeing the customer
relationships and the projects resources administration.
Ÿ
Accomplishments: Performed data migration for 1.4M customers with the smoothest impact in the
current business operation in a target time of 49 hours.; negotiated the data cleaning with the customer
improving the performance by 50% of the initial estimated time.
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2000 2000 ETB ( Largest Wire line Operator) Bogota, Colombia
Project Manager
Ÿ
Duties and Responsibilities: Management of wireless telecom technologies implementation projects as
well as new products and services derived from them.
Ÿ
Accomplishments: Successfully implemented ADSL technology for the targeted market on time and
within the budget; designed and implemented project and program methodologies in order to ensure
standardization; led, analyzed, budgeted and controlled a variety of projects simultaneously, working
with interdisciplinary groups to develop project activities; evaluated and negotiated alternatives with
different providers to introduce new technologies.
1994 1999 Celumovil / Bellsouth ( Largest Wireless Operator) Bogota, Colombia
Project Manager
Ÿ
Duties and Responsibilities: Scope of responsibilities encompassed the management of new products,
services and corporate implementations.
Ÿ
Accomplishments: Designed and implemented project and program methodologies in order to ensure
standardization; led, analyzed, budgeted and controlled a variety of projects simultaneously, working
with interdisciplinary groups to develop project activities; evaluated and negotiated alternatives with
different providers to introduce new technologies.
Elite Project Manager
Ÿ
Duties and Responsibilities: Managed the processes re design and the Elite Management System
implementation project.
Ÿ
Accomplishments: Successfully implemented Customer Care and Billing system for the company, on
time and within the budget; evaluated, managed and controlled the company processes impact due to the
changes in the implemented system by adjusting the operations with a smooth change of about 5%.;
led, analyzed, budgeted and controlled the general project working with interdisciplinary groups of
about 60 people to develop project activities.
Fraud Detection and Prevention Manager
Ÿ
Duties and Responsibilities: Served as division manager and leader in search of Celumovil‘s Detection
Fraud System from international providers, including DFMS GTE.
Ÿ
Accomplishments: Decreased and controlled the loss generated by technical and administrative fraud
above 50% without a detection system; provided Customer Care included fraud prevention training, as
immediate solution or attention to the cloning and billing problems to subscribers; managed 14 analysts
dedicated to operations and support tasks.
Human Resources Coordinator
Ÿ
Duties and Responsibilities: Benchmarked, designed, implemented and managed the competence
development and wellness processes for Human Capital in the company
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Ÿ
Accomplishments: Established and implemented a complete capital human resources development
program for about 1300 employees nationwide in just 6 months
EDUCATION
2006 La Sabana Univ./ Inst. Tecnol. de Monterrey / CCB Bogota, Colombia
Franchises Specialist
2002 Gold Coast School of Real Estate Miami, FL
Real Estate Salesperson
1996 Los Andes University Bogota, Colombia
Human Resources MBA
1992 Javeriana University Bogota, Colombia
Industrial Engineer
LANGUAGES
Bilingual in English and Spanish, with basic skills in Portuguese, Italian and French
REFERENCES
Available upon request
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