Human Resources Customer Service

Joy Branford, MSHR, PHR

Menlo Park, CA *****

Cell #: 650-***-****

************@*****.***

SUMMARY OF QUALIFICATIONS

Sr. HR Generalist with experience with hands on experience in Employee Relations, Talent Management, Staffing and

Benefits Administration.

Conducted workplace investigations and recommending action

Designed and developed HR programs and processes (e.g. development and implementation of the workforce

alignment process)

Collaborated with Executive Team to deliver strategic initiatives such as the global annual employee survey

Proven ability to work effectively with all levels of employees (executive team, managers, individual

contributors)

Strong knowledge of Federal and State Employment Law

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HUMAN RESOURCE EXPERIENCE

Accuray Incorporated Sunnyvale, CA 2006 to present

Human Resources Generalist

In this role, I successfully designed, developed and implemented human resources programs and processes for US and

International regions, with a total employee population of 422.

HR Operations

Partnered with SVP HR and Executive Team to develop and communicate the company’s Values statement and

Leadership Standards

I facilitated focus groups created to brainstorm and identify the values that best described the

organization and presented results to Executive Team

Designed, developed and implemented the New Hire Orientation curriculum for US and international regions,

which included an online audio program for remote employees

Manage the On Boarding

Designed and implemented the new hire orientation program for onsite and remote employees which

resulted in all new employees completing orientation within their first 30days.

Manage the Off Boarding function

Developed the termination process / workflow for the entire organization (US &International)

Conduct exit interviews and analyze exit interviews to identify potential trends

Ongoing management of the employee relations function which includes but is not limited to: recommending

disciplinary action and / or termination

I Advise and counsel managers through the corrective action process, and performance improvement

process ; conducting workplace investigations and recommending action

Launched the first annual global employee survey and administer annually

Communicate the findings of the employee survey and work with teams on action plans for areas

identified for improvement

Update business unit human resources policies to be in alignment with state and federal legislation

In this role I review the company’s AAP plan on a yearly basis and identify areas of opportunity;

reduced our opportunities from 3 to 1 as a result of working with managers and the recruiter

between 2008 and 2009

Wrote, edited, proofread and released the 2009 Employee Handbook

Implemented and maintain the E-Verify program which to date has resulted in the timely

completion of 1-9s and reverifications

Designed and implemented the global employee recognition program, (Values and Leadership Award) identified

parameters for the program and established process for identifying top leaders among the entire staff

Talent Management

Partner with managers on identifying the human capital needs in their organization, while assessing their employees on

performance and potential

Collaborated with department managers to deliver organization solutions such as succession

planning, leadership development and training

Staffing

Designed and implemented the company’s College Recruitment Program focusing on Interns and Co-Ops to

identify diverse talent and introduce new skill sets into the organization. Secured 2 Co-ops from a top university

6 months after rolling out this program

Workforce Planning

Developed the structure for the organization’s Reduction in Force / Workforce Alignment

activity in 2009, which resulted in a 13% reduction in headcount. Trained managers on the

process for execution which resulted in an incident free activity

Benefits Administration

Administer the Employee Benefits Program in collaboration with the Compensation and Benefits Specialist

Designed and implemented a formal Tuition Reimbursement Program released in January 2010

15% increase in participation over the same period in 2009

Accuray Incorporated Sunnyvale, CA 2006 to 2007

Executive HR Administrator Reporting to the SVP of Human Resources

Supported the SVP Human Resources while managing the HR Administrative function. Successfully organized

all standard operating procedures for the Human Resources function, and conducted HR Audits

Developed effective filing and record keeping systems in accordance with state and federal law

Conducted New Hire Orientation

Managed the HR expenses databases, monitoring expenses against budget

Organized the company All Hands meeting

Treasurer for the Employee Philanthropic Committee

Assisted the Compensation Committee in preparing compensation material for the Board of Directors

Maintained the HR website and redesigned the site in 2007

Implemented the employee Cafeteria

Stanford Park Hotel Menlo Park, CA 1999-2006

HR Representative / Hotel Manager

As a key member of the hotel's management team, I managed several human resources and Managerial activities for a

group of 23 employees. I received the Manager of the Quarter Award in 2005.

Staffing

Performed needs assessment in relation to staffing and developed staffing plans accordingly

Led the recruiting function for the Restaurant and Front Office

o Scheduled and conducted interviews

o Trained new hires

HR Operations

Counseled employees on issues related to misconduct and performance. Enforced the corrective action

process and recommended terminations where applicable

Created work schedules for the department by assessing priorities, workload and available resources

Collaborated with the HR Director on benefits related issues and salary planning for units

Oversaw the Employee Recognition Program for the Restaurant and Front Office employees

Training

Developed direct reports by securing appropriate training and assigning challenging tasks

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Designed and developed training programs on Customer Service and Safety in collaboration with the

American Association of Hospitality Management

Facilitated the implementation and communication of new and revised HR programs and policies to

Restaurant and Front Office employees

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TECHNICAL SKILLS

Microsoft Suite – Visio/PowerPoint; Microsoft Project; Outlook and Novell email systems

SharePoint; HRsmart- Employee Performance Management System; People Click- Applicant Tracking System;

Learn.com-Learning Management System; Great Plains HR Module; Kronos-Time Management System;

Knowledge of Quality Systems such as ISO 13485, FDA 21 CFR Part 820, and the MDD.

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EDUCATION

Golden Gate University San Francisco, CA Masters in Human Resources, MSHR, with honors

Menlo College Atherton, CA B.A., Business Management with a Minor in HR

PROFESSIONAL MEMBERSHIPS AND CERTIFICATIONS

PHR Certification

NCHRA – Northern California Human Resources Association

SHRM – Society of Human Resources Management

BAHRN – Bay Area Human Resources Network

Board Member, Menlo College Alumni Association

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