Customer Service Human Resources

TyraLynn Ross

**** ****** ** *** *******, Louisiana 70118

Cell: 504-***-****

****.****@*********.*** or ********@*****.***

Objective

To obtain a full time position as a Human Resources Recruiter

Education

Heritage Christian Academy, Metairie, LA

High School Diploma, May 2005 GPA 4.0 Valedictorian

University of New Orleans, New Orleans, LA

Bachelor of Arts in Sociology minor in Management, May 2009

Bachelor of Science in Management concentration in Human Resources, December 2010

Key Skills

Relevant Staffing & Business Communication Employment Law

Courses: Recruiting Organizational Behavior

HRM Strategy &

Compensation

Systems Spreadsheets/Reports Front-Desk Reception/Customer

Office Event Planning Service

Skills: Office Management Calendaring/Scheduling Travel Coordination

Records

Management

Database

Administration

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access Windows

MS PowerPoint MS Publisher

Experience

Madsen, Kneppers & Associates, Administrative Assistant(Temp)/

Inc. November 2009 -Present

Managing the front office and general clerical duties including screening and

transferring phone calls, filing, faxing, copying, maintaining the filing

systems, ordering office supplies and arranging conference calls, meetings and

events.

Entrusted to manage the office in supervisor's absence

Assisting the project managers with assignments and other various task as

assigned using MS office applications such as word, excel and access.

Maintain office schedules and preparing agendas for the office Project Manager,

Estimators and Architect.

Uploading data and project site photographs to the company's website.

Creating and processing invoices and expense reports/accounts, compile data,

track and maintain project budgets.

Review and process incoming work orders, creating project initiation, handling

data entry, billing and general correspondence via email or phone, preparing

statistical reports, handling information request.

Provided timely, courteous and knowledgeable response to information requests

NBC Universal, Fort Worth, TX

Intern/ Human Resources/ June 2009- August 2009

. Assist the Director of Human Resources and HR Manager in

daily office operations

. FCC regulations and FSLA audits

. Attend and assist with new hire orientation

. Update and maintain personnel files

. Respond to employee and applicants inquiries

. Track, log and sort resumes/applications; schedule applicant

interviews

. Track and log employee PTO and FMLA

. Maintain employee time sheets and overtime (payroll purposes)

. Worked on improvements for the internship programs

. Assist with programs and project management

. Other projects and duties as assigned

AT&T Mobility (formally Cingular Wireless) New Orleans, Louisiana

Retail Sales Consultant/ May 2006- February 2009

. Selling wireless and wireline products, equipment and

services

. Telemarketing

. Customer Service

. Processing bill payments

. Inventory and cash handling

. Assisting with training new hire employee

. Complete the end of day bank deposits

Standard Coffee Companies New Orleans, LA Customer Service

Representative/October 2005-May 2006

. Updating customer information into the data systems

. Answering high volume calls, transferring calls to the proper

departments

. Filing call log reports

. Providing account balances and assisting customer with

account payments

. Input orders into the computer systems and dispatching orders

to the delivery drivers

References: Available upon request.

Contact this candidate