Customer Service Real Estate
Resume:
Jonathan M. McLean
919-***-**** ext. ***
Summary of Qualifications
• 3 years of loan operations experience handling conventional, jumbo,
conforming and non-conforming loans for residential home mortgages
• Experience in researching and analyzing financial documents and state
regulations.
• Highly proficient in Washington Mutual in-house programs such as
LoanWorks, MLCS, Visual Banker and MS Office (Word, Excel,
PowerPoint, and Outlook)
• Strong knowledge of mortgage requirements; personally responsible for
reviewing and ensuring all documentation for accuracy and
completeness.
• Excellent ability to multi-task, able to meet production deadlines and
department goals. Dedicated, responsible, and consistent team player
who contributes ideas and solutions to improve efficiency and
production.
Professional Experience
Real Estate Agent
NY Casa Group. New York, NY (2008-2009)
•Listing & Selling Real Estate. Offering open house for potential buyers.
•Specializing in Financial District, Brooklyn Heights, Dumbo, Fort Greene, Astoria,
and Long Island City.
Loan Processor
Washington Mutual (Chase), Lake Success, NY (2005-2008)
•3 years of loan operations experience handling conventional, jumbo, conforming
and non-conforming loans for residential home mortgages
•Experience in researching and analyzing financial documents and state regulations.
Strong knowledge of mortgage requirements; reviewed and ensured all
documentation for accuracy and completeness. Coordinated with the pricing
department to obtain all details needed to ensure a fast approval of the loan.
Verified and validated supporting income, asset and liability documentation
to support underwriting decision.
•Performed verbal verification of employment. Highly proficient in Washington
Mutual in-house programs such as LoanWorks, MLCS, Visual Banker,
Microsoft Word, Excel, PowerPoint, and Outlook. Ordered all services
pertaining to loan, appraisal, flood cert, title, survey, verification of
employment, credit reports, and mortgage history.
Scheduler
CleanUs: Cleaning Services, Long Island City, NY (2004-2005)
•Scheduled, confirmed, and evaluated the cleanings of name brand stores.
•Provided customer service and technical support to resolve various cleaning disputes.
•Maintained the cleaning schedule of all zone 6 stored contracted with CleanUs (NY, NJ,
NC, SC, TX, and GA). Verified cleaning technicians arrived and completed
cleanings properly.
•Investigated and resolved all disputes regarding cleanings.
•Entered data and maintained electronic and paper records of matters concerning each
cleaning in the CleanUS SCS database.
Professional Licenses
Licensed Real Estate Salesperson - NY, Department of State.
Skills
Microsoft Word, Excel, PowerPoint, Outlook
Washington Mutual in-house programs such as LoanWorks, MLCS, and Visual Banker
CleanUS Service Channel and Office Trax applications
Education
Lumberton Senior High / Graduate (2000)
Lumberton, NC
Robeson Community College / Business Administration (2000-2002)
Lumberton, NC
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