Health Home

PAMELA R. STAPLES

**** ********* ****

Smyrna, TN 37167

Home: 615-***-**** Daytime: 615-***-**** Email:

*************@*******.***

PROFESSIONAL To obtain a position in public and community health with

emphasis in such

OBJECTIVE: areas as health education/health administration, human

resources, community

health services, provider relations or

marketing.

EXPERIENCE:

May 2007 - The JOI Corporation, Smyrna, TN

Present President/Director of Program Operations

Duties: Responsible for managing the day-to-day

operations of the corporation consisting of assessment,

planning, facilitation and advocacy of the corporation

along with fiscal responsibilities of on-site education and

training programs to businesses, consumers, health

professionals, students and faculty throughout Middle

Tennessee by creating positive work environments, boosting

employee morale and increasing productivity.

Examples of Work: Serves as a primary focal point between the JOI

Corporation and the community by developing strategic

action plans along with fiscal management, program

development and case management. Develops and evaluates on-

site education programs to ensure quality and compliance

through communication for effective outcomes.

June 2006 - HealthSpring, Inc., Nashville, TN

May 2007 Manager, Community Outreach

Duties: Responsible for managing and directing the community

outreach department

and serving as a vital link between the community and HealthSpring by

developing a global strategic plan for the health plan

service area that identifies the program goals and service

tenets.

Examples of Work: Served as primary link to the community for

HealthSpring.

Worked with the Vice Presidents of Sales and Marketing, Network

Operations and Customer Service along with supervising the

Community Outreach Representatives to develop and implement

avenues for Health Promotion and Disease Prevention

Seminars and Sponsorships throughout the assigned

HealthSpring service plan area.

Identified primary senior organizations and associated key management

staff in faith-based senior programs, social programs,

assisted living facilities, civic activities, city

councils, parks and recreation departments, county

agencies, government sponsored programs and senior centers

in the assigned HealthSpring service plan area.

Developed and maintained a data tracking system and evaluation tools

in order to report the on-going progress of the community

outreach department's strategic action plan.

July 1999 - Central Tennessee Area Health Education Center, Inc.

June 2006 (CTAHEC), Lebanon, TN

Executive Director

Duties: Responsible for administration and management of a

health education center in accordance with established

procedures by CTAHEC; supervised staff; interacted with

local residents, health professionals and educators on

public and community health issues.

Examples of Work: Served as primary liaison to statewide

AHEC Program Office. Served as administrative

representative of CTAHEC Governing Board for Center's

administration. Implemented policies and managed health

outcomes.

STAPLES

Page 2 Coordinated Center's operations, budget, and staff.

Assessed community health needs

and resources in conjunction with regional health

planners.

Assessed ability of interdisciplinary health education

programs to contribute to demonstrated health needs of

community and encourage development of innovative, quality

programs. Established and maintain relationships with

health professionals, consumers and educators in

development of programs. Reviewed and establish Center's

objectives and priorities. Developed and implement

community programs to maintain visibility. Prepared

progress reports for the CTAHEC. Ensured compliance to

Statewide Program Office and funding agency requirements,

including human resources, budgeting and grant writing.

Coordinated assessment of media and resource needs and

priorities for faculty, CTAHEC professionals and trainees.

Assisted CTAHEC Library and Resources Committee in

planning, development, coordination and monitoring of

library and learning resources available at main facility

and at satellites. Set-up and administered Employee

Assistant Training Programs and ensured compliance for

accreditation.

March 1996 - Area Health Education Centers Program of

Tennessee

June 30, 1999 Meharry Medical College, Nashville, TN

Health Education Coordinator

Duties: Development, coordination and implementation of

health education and training programs for professionals

and consumers in urban and rural areas of Middle Tennessee

Examples of Work: Planned, organized and administered

statewide health educational offerings to health

professionals, healthcare providers of Tennessee Managed

Care Network (TMCN), and statewide interdisciplinary

administration of higher education, clinical community

based health care education and training.

Developed linkages with other organizations, agencies, and

institutions through effective marketing and public

relation techniques in order to promote seminars and health

fairs.

Conceived, designed, planned and administered health

programs and special projects after thorough assessment of

needs; coordinated departments and staff to accomplish

goals. Generated operative decisions; set priorities,

organized procedures and created plans for workflow and

distribution. Evaluated the progress of on-going operations

through continuous scrutiny of quality improvement and

short-term/long-range strategies, goals and mission

statements. Utilized computerized systems and software to

access, track, issue and manage health related information

and resources. Served as a liaison to the agency by

attending meetings, conferences, workshops, seminars and

other internal and external events in order to keep abreast

of current healthcare trends.

May 1994 - Hospital Home Health, Inc. Smyrna, TN

November 1995 Director of Community Education/Marketing and Public

Relations

Duties: Developed, managed and evaluated a home health

agency's marketing and public relations department along

with planning and implementing strategies for the

establishment of a complete provider network of physicians

to serve home health patients through a community-based

referral process.

Examples of Work: Surveyed and developed detailed

statistical reports and graphs to determine various markets

available. Wrote and distributed media advertisements,

press releases and announcements. Developed physician

provider networks by utilizing a multidisciplinary team

approach. Presented information to physicians in order to

obtain referrals of home health patients. Tested and

distributed home health marketing tools. Established

comprehensive in-home health care services at a reasonable

and competitive cost. Reviewed Medicare/Tenncare

guidelines to maintain home health compliance. Supported

and implemented agency policies and financial plans.

Provided educational opportunities, which facilitated

personal growth for the nursing and allied health care

personnel. Assessed and discussed patient's needs with

discharge planners and social workers.

STAPLES

Page 3

Maintained an admission/discharge log for home health

agency patients, which included disposition of discharge

summaries. Served as liaison on home health and senior

citizen boards.

November 1991 Middle Tennessee Area Health Education Center

April 1994 (MTAHEC), Murfreesboro, TN

Executive Director

Duties: Responsible for administration and management of a

health education center in accordance with established

procedures by MTAHEC; supervise staff; interact with local

residents, health professionals and educators on public

health issues.

Examples of Work: Served as primary liaison to statewide

AHEC Program Office. Served as administrative

representative of MTAHEC Governing Board for Center's

administration. Implemented policies. Coordinated

Center's operations, budget, and staff. Assessed community

health needs and resources in conjunction with regional

health planners.

Assessed ability of health education programs to contribute

to demonstrated health needs of community and encourage

development of innovative, quality programs. Established

and maintained relationships with health professionals,

consumers and educators in development of programs.

Reviewed and established Center's objectives and

priorities. Developed and implemented community programs

to maintain visibility. Prepared progress reports for the

MTAHEC. Ensured compliance to Statewide Program Office and

funding agency requirements, including human resources,

budgeting and grant writing. Coordinated assessment of

media and resource needs and priorities for

faculty, MTAHEC professionals and trainees. Assisted

MTAHEC Library and Resources Committee in planning,

development, coordination and monitoring of library and

learning resources available at main facility and at

satellites. Served as ex officio member of MTAHEC

Governing Board of Directors.

December 1990 - Middle Tennessee Area Health Education Center

October 1991 (MTAHEC), Murfreesboro, TN

Assistant Director/Educational Specialist

Duties: Development and implementation of

interdisciplinary health education and training programs

for health professionals, students, faculty and consumers

in urban and rural areas of Middle Tennessee.

Examples of Work: Assessed the training and continuing

education needs for clients of Middle Tennessee. Developed

and implemented modern interdisciplinary, multi-specialty

curricula on HIV/AIDS for senior students in family

medicine, nursing, physician assistant, and pharmacy.

Developed and implemented model rural geriatric training

experiences for health professionals, including nursing,

physician assistants, medical students and family practice

residents. Planned and developed evaluation assessment

instruments for each health education program and

multidisciplinary curricula. Developed workshops focusing

on primary care physicians and specialty provider groups.

Prepared administrative reports and requests. Assisted in

preparation and made recommendations relative to budget

allocations and expenditures. Recruited and placed

volunteers to serve as community health resources. Matched

students to preceptor sites, along with monitoring each

site on an on-going basis. Assisted with personnel

functions regarding staffing, training and administration.

STAPLES

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April 1988 - Tennessee Commission on Aging and Disability,

Nashville, TN

December 1990 State Coordinator, Public Guardianship for the Elderly

Program

Duties: Development, management and evaluation of a

statewide elderly program designed to provide guardianship,

conservator ship, and guardian ad litem services as

directed by the court system to senior citizens.

Supervision of nine full-time staff employees.

Examples of Work: Provided technical assistance to local

and regional organizations and agencies in developing and

implementing programs of benefit. Coordinated sub state

program activities and evaluated programs on a regular

basis to ensure compliance with program standards and

contracts. Coordinated with state officials and agencies

whose activities impacted program service recipients.

Stayed abreast of laws, regulations and guidelines and

developed printed material related to program

implementation. Responded to individual and agency

requests for program information and/or assistance.

Collected, verified and consolidated data regarding program

service delivery and prepared and disseminated written

program reports regularly. Participated in workshops and

conferences related to program objectives.

March 1987 - Tennessee Primary Care Network (TPCN), Nashville, TN

April 1988 Provider Relations Representative

Duties: Planned and organized all activities related to

provider recruitment, orientation, grievance resolution,

contract maintenance and provider disenrollment.

Examples of Work: Maintained regularly scheduled

participating provider group phone communications, site

visits and preparation of summary reports on a monthly

basis. Recruited physicians on a one-to-one basis as well

as group meetings. Conducted workshops training materials

for new provider groups. Investigated provider and member

compliance with established contract standards and provider

compliance to determine potential fraud, abuse and over

utilization of services. Reviewed physician hospital

admitting privileges. Facilitated disenrollment of

participating providers and members. Continually updated

and marketed new programs for provider community

March 1986 - Wishard Memorial Hospital, Indianapolis, IN

February 1987 Community Education Liaison/Medicaid Assistant - Social

Services

Duties: Counseled young teen mothers with substance

addictions in the home, schools and in the hospital that

needed social services.

Examples of Work: Counseled young teens and set up

programs and classes that would assist them in staying in

school along with teaching them the responsibilities of

parenting. Served as advocate for young teen mothers and

their parents' in-order to identify financial assistance

and necessary social services. Functioned as resource

person for hospital personnel concerning

guidelines/regulations, procedures, and referral process.

Participated in orientation/training of social workers and

physicians. Screened, assessed, processed and verified

Medicaid applications for AFDC and Food Stamps, with

regards to financial significance, time limitations, and

current status. Maintained current knowledge of billing

procedures, policies and procedures implemented by

Government regulations.

STAPLES

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August 1982 - Catholic Social Services - Retired Senior

Volunteer Program

February 1986 (RSVP), Indianapolis, IN

Program Director

Duties: Developed and managed a program to provide

voluntary service opportunities for elderly citizens.

Supervised five full-time staff persons, negotiated with

public and non-profit organizations for use of volunteers.

Examples of Work: Worked with Advisory Board to increase

citizen involvement in project management and policy

matters. Recruited senior volunteers by mass media,

speaking engagements and scheduling "recruitment days" in

churches, agencies, community centers, etc. Interviewed

and determined placement and assignments of senior

volunteers.

Planned viable programs for volunteer orientation, training

and recognitions. Increased public awareness of RSVP.

Prepared and submitted grant proposals for funding to

Government. Assured that accurate financial and

programmatic records were maintained.

January 1977 - Electronic Data Systems Federal Corp., Nashville, TN

July 1981 Provider Relations Representative

Duties: Professional Relations Representative of fiscal

intermediary of Tennessee Title XIX (Medicaid) Program

administered by the Tennessee Department of Public

Health.

Examples of Work: Interacted with public welfare

individuals and a variety of agencies rendering services to

Medicaid recipients. Marketing on one-on-one basis as well

as group presentations. Coordinated and conducted

workshops and seminars. Composed information bulletins,

policy and procedural manuals and public relations

materials. Represented E.D.S. Federal at various

meetings/conventions of health care associations throughout

Tennessee. Liaison with corporate managers, supervisors

and state officials. Program Development and policy

revisions pertinent to the Medicaid program, including

resolution of problem areas relating to technical and

clerical aspects of processing Medicaid claims.

EDUCATION: Middle Tennessee State University, Murfreesboro, TN

Master of Science

. Major: HPER/Community and Public Health

Bachelor of Science

. Major: HPER/School Health

. Minors: English, Business

SPECIALIZED Community Outreach

TRAINING: Interdisciplinary Health Education/Health Administration

Programs

Managed Care Contracting and Strategic Planning

Physician Recruitment/Provider Enrollment

Medicare/Medicaid/TennCare Regulations

Marketing and Public Relations

Budgeting And Cost Containment

Profit and Loss Management

Case Management and Behavioral Health

Human Resource Management and Retention

Grantwriting

Workshop and Seminar Presentations

REFERENCES: Available upon request

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