Human Resources Service
Resume:
Laureen Clark
Marietta, GA 30066 ************@*******.***
Objective
A challenging position as a Human Resources / Payroll Specialist utilizing
strengths in organization, oral and written communication, attention to
detail, and exceptional customer and employee relationship skills to
contribute to organizational success.
Qualifications Summary
Over seven years experience working in a fast paced environment, meeting
deadlines, and working under pressure. Solid strengths in organization and
attention to detail with proven ability to handle sensitive information.
Expertise in call center support, payroll administration, benefits, and
human resources administrative activities. Highly organized team player
with the ability to build working relationships on all levels in an
organization.
Professional Experience
MarketSource - Alpharetta, GA 2006-currently
Payroll Specialist,
. Calculate and process weekly and bi-weekly payroll for over 2,800
salaried and hourly employees using PeopleSoft in multi-states.
. Receive, interpret and key garnishment orders into PeopleSoft.
. Determine employer responsibility based upon the garnishment document
and interpretation of state and federal laws governing the various
aspects of wage payment and wage deduction standards.
. Make modifications to the orders in PeopleSoft.
. Daily processing of garnishment responses or "answers".
. Input new hires, terminations, rate changes, promotions, tax changes
and direct deposits.
. Assist with the responsibility of non-routine payroll transactions
such as issuing stop payments, reversal of direct deposits, and
issuing replacement checks in order to service the needs of the
employee and provide quality personal service.
. Answer questions, explain policies and procedures, share information,
and encourage use of open communication channels with employees, co-
workers and management.
. Clarify the issue; determine the cause of the situation; select and
explain the best solution to solve the problem and expedite correction
or adjustment; follow-up to ensure resolution.
. Research data discrepancies and variances submitted for system
processing.
. Able to multi-task and meet aggressive deadlines.
Laureen Clark Page Two
Northside Hospital - Atlanta, GA 2005-2006
Contractor
Payroll Clerk,
. Process multi-state payroll for over 1,000 hourly employees
. Process employee data changes, ensuring that all transactions are
accurate and within the service level agreement. .
. Processed off-cycle checks set up garnishments, child support orders
and requested check reversals from the bank.
. Enter direct deposits, W4 and employee voluntary deductions into the
system.
ING Americas - Atlanta, GA 2000-2004
HR Service Representative / Payroll Representative
. Responsible for processing termination, severances, and job changes,
ensuring that all transactions were accurate and within the service
level agreement.
. Entered bonuses, severance payouts, and vacation payout, making
calculations and adjustments for overpayments.
. Promoted from file clerk to Human Resources Service Representative
within 6-months, in recognition for accuracy and initiative.
. Selected to write test scripts for the outsourcing project.
. Research data discrepancies and variances submitted for system
processing.
. Respond to questions and provide training to managers on PAF
(Personnel Action Forms) completion.
. Process family status changes according to the qualifying event
. Enroll employees into benefits plans during open enrollment.
CERTIFICATION
Payroll Practice Essentials - APA
Customers, Conflict, Confrontation - eLearning Module
computer Skills
Windows 2000, 98 & NT MS Excel
PowerPoint PeopleSoft 7.5
PeopleSoft 8.0 & 8.8 MS Office
Lotus Notes JD Edwards
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