Customer Service Maintenance
Resume:
AYAD TOMA
(Temporary Address)
Michigan -USA Cellular
Phone: 901-***-****
Rochester Hills
Michigan, 48309
abmzsc@r.postjobfree.com Land Line : N/A
Date of birth : 10th August, 1973 Marital Status :
Single
Nationality : Iraqi
Residency : United States / Legal Resident
Present Nationality : Iraqi
Authorized to work in the United States
Knowledge of Languages :
1-English:
>Speaking: very good >Reading: Very Good > Writing :Very
Good >Listening: Very
Good
2- Arabic : Native Language
EXPERIENCE
4/13/2009- 10/28/2009 worked in Arotek Company : Position :
Kodak Printer Tester
Duties Include : Testing the functions of Printers, Refurbishing
Printers, writing error codes reports,
replacement the damaged parts of the printers ESP 3,5,7,9 and
Goya, determining the malfunctions
Loading the line with Printers, Wrapping.
Field of Computer & Networks
2003- 2005 I have been worked in a company for Al-Bunnia Telecommunications
in Iraq as computer technician and IT senior assistant.
Duties include :
1. Networking
o Operations of all LAN/WAN systems utilizing routes
/bridges/Concentrators and servers.
o Provide advanced technical support regarding the more complex and
involved LAN/WAN
problems and recommends upgrades when necessary.
o Reviewing transmission performance of the local and remote network
nodes of the link and
I/O levels.
o implementation and maintenance of the network protocol TCP/IP,
allocation/assignment plus IP addresses management, Managing IP address
scheme, sub-netting and route summarization to optimize the system.
o installation and maintenance of advance virus protection software of
network servers.
o Reviewing the network resources access control data security
backup, LAN security systems.
o Reviewing all firewalls with the system initiating upgrade and new
versions as and when
required.
o Initiate performance standards and corrective measures to improve
service quality and performance.
o Manage the user access control for network resources, data security
backup, LAN security systems.
o Reviewing equipment performance analysis, gathering data, determine
efficiency and submitting report.
2. Computer Maintenance
o Maintain and support 45 laptops and over 80 desktop computer systems.
Regular maintenance checks of all system hardware, peripherals, and
software.
o Troubleshot desktop and laptop computers including all possible hardware
upgrades and removed any virus, spy-ware, or mal-ware related software.
Provided helpdesk function for field technicians and customers' with
computer related problems. Performed field work to troubleshoot high
speed data related situations at customers' premises. Generated special
projects to install and maintain internal computer networking systems.
Managed and administered users on LAN system. Trained contractors on
installation and troubleshooting of hardware and software products.
o Provided and maintained remote help desk services for over two-thousand
users. Implemented excellent customer service and troubleshooting skills
over the phone and through e-mail.
o I have a very good experience of repairing windows registry and restoring
the erased DLL files by viruses without formatting or backup, so the
capability of restoring the deleted files by MS-Dos and some maintenance
programs. checking and searching about patch files in the registry which
may be ciphered and passing the most integrated and powerful Anti Viruses
( Avira, Kaspersky and Avast), so I have codes which can test the
capability of the antivirus and which anti virus I recommend for the
Laptop or PC which is used by the client, so I can do manually close the
ports of Trojans and checking through the MS-Dos which ports of Trojan
are opened and close it manually and who tracking the IP address in
addition to special tools I used it in this company, that's why they gave
me a letter allowing me use my special programs in this company.
Field of Engineering
CAREER PROFILE:
1. Creative with effective interpersonal skills and organizational
abilities.
2. Strong, coordinating, planning and problem solving abilities.
3. Ability to work under pressure in, time-sensitive, fast-paced
environments.
4. Experienced at streamlining systems and operations to enhance
productivity.
5. Uncanny ability to handle projects from planning through to execution.
6. Catalyst for transformation and production enhancements.
1998-2003 - Employer : ( Al-Khalid Heavy Contracting and Heavy Industries
Company )
Reason for leaving: Al-Khalid Company : the Terrorists kidnapped the owner
of the company and it forced to pending all projects and works
Al-Khalid Company was a giant company in Iraq it has 7 factories in various
industries with distinguished staff of various specialists engineers and
technicians the factories are:-
-Asphalt factory - ready concrete boards factory - metal sheets factory -
Isolators Factory - Fiber glass factory - plastic factory - machinery
workshop, it has 400 machinery for asphalting, wheel loaders, chewing,
diggers, tower cranes, cranes, dumpers and 200 different heavy and
transportation vehicles ( trucks, flat trucks, concrete mixers, forklifts
pickups, Al-Kahlid company had been achieved a lot of projects in Iraq for
both of the private & governmental sectors as asphalting civilian and
military airports, presidential palaces, build schools, hospitals, civilian
and military housing estates, digging projects and fiberglass pipes
extending for sewage and water networks.
1998-2003 Industrial engineer, controlling of fiberglass and metal
sheets factory
Duties include:
1. Designed and implemented effective production processes.
2. Created a database, which monitored the validation and calibration of
all production equipment.
3. Responsible for increasing productivity through combined work steps,
removing non-value added tasks, adding automation and the development
of effective work practices.
4. Performed time studies on production equipment to successfully
establish production.
5. Monitored equipment downtime and implemented corrective action
procedures.
6. Developed a set of guidelines to reduce costs in the division through
value improvement programmes.
7. Monitored equipment utilization and machine downtime with
responsibility for the implementation of corrective and preventative
actions.
8. Tracked yield loss per machine deviation, coordinating yield
improvement groups to gain a 6% yield improvement.
9. Performed equipment installation checks and validations on new
equipments.
10. Created an effective filing system to maintain equipment validation
data and calibration data.
11. Assisted the technical and non-technical staff with equipment
utilization and maintenance.
12. Created installation checklists for new production equipments.
13. Assisted with the validation and grading of equipments.
14. Monitored machine utilization and providing detailed bi-monthly
reports on machine downtime.
15. Trouble-shooting activities which included regular performance checks
of yield fallout to determine and rectify errors.
Academic Qualification :
1999-2000 High Diploma In Computer Sciences from Iraqi commission for
computers
and informatics institute for post graduate studies in
informatics.
1994-1998 Bachelor of Industrial Engineering from Al-Arabia University
for Engineering and
Technology .
Computer Skills and Applications
^ I have many graphical designs by using Adobe PhotoShop and the programs
of
Illustration ( Coral Draw and Adobe Illustrator ), I designed Brochure
from 36 page for a
very famous Iraqi company in Amman-Jordan with great Ideas and designs
with high
resolution and small file .
^ Engineering drawing by AutoCAD and the program of animation and design
3dsMax,
I have been used AutoCAD in designs and transfer files from AutoCAD to
3DMax for
Animation and actual view .
^ Professional usage for MS- Office ( MS-Word, MS-Excel, MS-PowerPoint, MS-
Access ) in
addition to OpenOffice.org package
Hobbies: Internet, Reading, Listening Classic Music, Playing Piano
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