Customer Service Manager

Robert Short

*** **** ********** ****** . ********, Ohio

419-***-**** . *************@***.***

Career Objective

To obtain a position with Smartech & Associates as a Computer Warranty

Repair Technician; to use my experience in computer repair in a

positive working environment; to learn new skills in a fast paced

position; to further my training in the IT field.

Summary of Qualifications

. CompTIA A+ Certified . Excellent communication skills

. Microsoft Office Proficient . Excellent customer service

. Two years computer repair . Multi-tasking/Creative problem

solver

Employment Experience

Speedway SuperAmerica; Port Clinton, Ohio; October, 2002 - June 2009

Store Manager/Assistant Manager/Customer Service Representative

. Supervise employees in a positive and efficient manner

. Conduct staffing interviews and hire new employees to maintain

appropriate levels of staffing

. Oversee training of all employees to company standards using company

approved training materials

. Maintain all personnel records, including payroll, with accuracy and

efficiency

. Develop employee work schedules to meet staffing needs to provide

excellent customer service during peak service hours

. Complete all daily/quarterly reports to company specifications in a

timely manner

. Operate cash drawer with accuracy and to company safety standards

. Provide excellent customer service

Interstate Optical; Mansfield, Ohio; Summer, 2001

Lens Finer

. Operate lens fining machinery with accuracy and efficiency to

company safety standards

. Monitor quality control of products for quality assurance results

. Maintain a clean and safe working environment

Wal-Mart; Hot Springs, Arkansas: Sandusky, Ohio; May, 1997 - June,

2001

Electronics Department Manager/Overnight Stocker

. Maintain/Order proper levels of stock for customer shopping

satisfaction

. Assist in scheduling of employees to maintain proper staffing levels

. Provide excellent customer service

. Operate cash drawer with accuracy and efficiency

. Stock/Build store displays to company planogram specifications

. Maintain a clean and attractive shopping environment

Education

Sandusky Career Center; Sandusky, Ohio; completed A+ Certification

course; CompTIA A+ Certification attained. Currently working toward

MCP certification.

Henderson State University; Arkadelphia, Arkansas; completed 36

semester hours in music education requirements toward a bachelors

degree; Fall, 1992 to Summer, 1993.

Garland County Community College; Hot Springs, Arkansas; completed 72

semester hours in general education requirements toward a bachelors

degree; Fall, 1990 to Summer, 1992.

Magnet Cove High School; Malvern, Arkansas; completed college

preparatory course of study. Diploma conferred May, 1990.

References available upon request.

Contact this candidate