Project Manager Customer Service
Resume:
Teresa McGranaghan
Boca Raton, FL 33428
561-***-**** (Office) 561-***-**** (Mobile) 561-***-**** (Home)
Summary
. ENGINEERING MANAGER WITH OVER 15 YEARS OF EXPERIENCE IN SUPERVISION AND
PROJECT MANAGEMENT.
. Experience in managing and coordinating large software development
projects.
. Proven leadership, team building and conflict resolution abilities.
. Demonstrated strong planning and organizational skills.
. Excellent communication and interpersonal skills. Fluent in Spanish.
Professional Experience
NOKIA SIEMENS NETWORKS
Boca Raton, FL
April 2007 to Present
Senior Program Manager
Program Manager for the Maintenance and OnTop Programs for Voice over IP
(VoIP) solution. Responsibilities include definition of program plans,
tracking of schedules and efforts, coordination among development, system
verification, documentation, and technical services organizations in
various geographical locations (including Germany, Greece, India, China,
Brazil, and US), as well as monitoring the quality aspects of the
deliveries.
Program management for the base release programs for the softswitch (hiQ
8000) product line and for the Next Generation Networks project for
military VoIP applications (NGN-MIL).
Leadership role in the implementation of the new processes resulting from
the consolidation of Siemens and Nokia.
Siemens Communications
Boca Raton, FL
May 2005 to April 2007
Senior Project Manager
Project Manager for the Customization and Integration (C&I) organization.
Leading member of the Joint Technical Team instrumental in defining project
scope, change requests, and customer deliverables for a customized project,
which brought over $25 million in revenues. Activities included traveling
to customer site for monthly meetings; interfacing with development,
documentation, training, and customer service departments; negotiating with
3rd party vendors for scheduling, deliveries, and problem resolution.
Project management for a customized pilot project for Fixed to Mobile
Convergence for the North American Market.
Major contributor to the quality initiatives and activities leading to the
successful TL9000 certification for the C&I department.
March 2003 to May 2005
Senior Product Line Manager
Responsible for the feature coordination of the Siemens softswitch
(hiQ8000). Managed, coordinated, and prioritized the incoming feature
requests according to the solution requirements.
Leading member of the Breakthrough Team responsible for the introduction of
the cost- reduced softswitch on a Linux platform (hiPath 8000) targeting
the Enterprise market.
March 2000 to March 2003
Manager Product Line Management
Manager of a team of Product Line Managers responsible for the Siemens
switch (EWSD), SmartRemote, SmartCommander, and OEM products.
Major driver of the Fast Feature Process which addressed customer requests
outside of the normal release cycle, creating a significant and very
profitable revenue source for the US EWSD business unit.
February 1998 to March 2000
Development Manager
Managed a group of 14 engineers responsible for the development of Advanced
Intelligent Networks (AIN), Routing and Translation features in the Siemens
switch (EWSD) tailored for the US market. Responsibilities included
development coordination activities with teams in Berlin, Munich, and
Vienna.
Achieved significant performance improvements by restructuring and
redirecting team focus.
Racal-Datacom
Sunrise, FL
July 1996 to February 1998
Project Manager
Project manager for the Excalibur ISX5300, high-speed multiplexers, in the
Digital Access Group. Lead an outstanding team effort in completing the
ISX5314 build on schedule.
As the Project Leader coordinated the efforts between hardware development,
software development, system test, manufacturing, and the model shop to
ensure the accelerated project schedule completion on time.
Siemens Public Switching
Boca Raton, FL
August 1985 to July 1996
Software Engineer
Awards and Activities
MEMBER OF THE SCRUM ALLIANCE
Agile Scrum Master Certification
Member of the National Association of Professional Women
Member of Quota International
Co-chair of the Community Event Committee at Nokia Siemens Networks
Guest speaker at the Miami-Dade College Exact Sciences Conferences
Siemens representative in the Hispanic Engineer magazine October 2000
Siemens Circle of Excellence award in 2001
PLM Performance award for Outstanding Achievement in the 3rd Quarter 2000
Racal-Datacom Engineering Recognition Award as project manager
Siemens Quality Work Group award for "Improved LTG Fault Isolation"
Education
MASTER OF ENGINEERING
Florida Atlantic University, Boca Raton, FL
Major in Computer Science
BACHELOR OF SCIENCE IN ENGINEERING
University of Florida, Gainesville, FL
Major in Computer Information Sciences
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