Medical Customer Service

PROFILE

Energetic, self-starter, able to work independently or with a diverse group

focused on achieving targeted goals. Adaptable, flexible, and able to

thrive in a challenging, fast-paced, high-stress, and deadline-oriented

environments. Strong time organization and management skills, with an eye

on the details. Comprehensive medical background with a focus on

relationship management and achieving positive results, demonstrating

particular expertise in cultivating a safe environment for patients and

developing plans and monitoring patients to promote responsibility in their

own wellness and recovery. Excellent leadership and project management

skills. Culturally sensitive professional who also keeps the big picture

top of mind.

PROFESSIONAL EXPERIENCE

Banana Republic, Monterey, California, October 2003 to the present.

(Banana Republic is operated by Gap Inc., which is a leading global

specialty retailer that manages five of the most recognized apparel brands

in the world: Gap, Banana Republic, Old Navy, Piperlime, and Athleta.)

Brand Ambassador (interim position)

A consistent top performer, I have been recognized as a three time Platinum

Circle winner for personally exceeding $100k in sales per year as a part-

time associate.

Customer service: Creating a welcoming environment by presenting a

positive and approachable demeanor. Providing assistance through engaging

in thoughtful communication and individualizing a personal approach to each

patron. Aware of merchandise in-stock and knowledgeable about current

sales promotions, policies, and security practices, by personally

researching and self-updating brand/trending knowledge, and relaying the

information to customers in a professional and polite way. Processed each

transaction with the intent to achieve the highest level of customer

satisfaction.

Longevity and brand loyalty: After nine years of employment, continue to

appreciate and promote the key values of Gap, Inc., including integrity,

respect, open-mindedness, quality, and balance. I personally believe in

the mission of social corporate responsibility and quality of the brand and

utilize my own experiences to promote the product to patrons.

Leadership: As a seasoned associate, I am responsible for assisting in the

training and guidance of new associates. The management team entrusts me

with merchandising projects and consistently calls upon my assistance

because of my responsible and reliable job performance.

Doctors on Duty, Monterey, California May 2011 to July 2012. (Doctors on

Duty are the area's largest provider of urgent care and occupational health

services, with 11 locations from Greenfield to San Jose.)

Medical Assistant

Recognized by doctors on staff as someone who could be depended upon for

accuracy, efficiency, and reliability, as well as contributing to the

overall success of the clinic through result-oriented team work.

Patient Care: Engaged with patients with empathy, making them feel valued

and respected by listening with an open-mind and communicating effectively.

Worked with individual patients, helped to develop a treatment plans that

was appropriate and catered to their specific needs. Took the extra time

to provide additional information to better relate to the patient and

ensure that they feel that their well-being and recovery is of importance

to not only the doctor, but also to the rest of the staff as well.

Empowering patients to recognize that they are in control of their

healthcare by involving them in the decision making process.

Medical Technique: Demonstrated both skill and sensitivity when taking

patients' vital signs such as blood pressure, temperature, height and

weight. Obtained health and social history adhering to OSHA and HIPPA

regulations. Performed venipunctures and specimen collecting to be

analyzed both on site and remotely. Prepared each patient for their

specific visit having correct instruments/tools readily available to

increase efficiency. Hands-on experience in assisting with exams, casting,

dispensing of prescriptions, and minor surgical procedures. Analyzed and

assessed patient condition and proposed recommendations to the physician on

staff to increase personal knowledge and accountability.

Medical Documenting: Developed a more efficient and effective patient

record keeping system. Responsible for maintaining the files included in

a patients' health information portfolio, including medical history,

symptoms, examination results, diagnostic tests, treatment methods and

other services. Codify patients' medical information for reimbursement

process; assign a code to each diagnosis and procedure by using

classification systems software. Competent working with both paper and

electronic medical records (EMR). Prepared all necessary documents to

streamline patient flow. Capable of verifying accuracy and accessibility

of health coverage.

Wheaton Franciscan Medical Group, Milwaukee, Wisconsin September 2006 to

May 2009. (Wheaton Franciscan Healthcare in Southeast Wisconsin is one of

the top 25 most efficient, best performing health care networks in the

nation.)

Medical Assistant

Perform tasks and procedures such as measuring patients' vital signs,

recording medical histories; explaining treatment procedures to patients,

preparing patients for examination, and assisting during diagnostic

examinations. Collect and prepare laboratory specimens or perform basic

laboratory tests on the premises, dispose of contaminated supplies, and

sterilize medical instruments.

Administered medications and injections, recorded information in medical

records-keeping systems, prepared and handled medical instruments and

supplies. Instruct patients about medications and special diets, prepared

and administered medications as directed, authorized drug refills as

directed, telephoned prescriptions to a pharmacy, draw blood, prepare

patients for X-ray, take electrocardiograms, remove sutures, and change

dressings. Facilitate communication between the patient and other health

care professionals.

Medical Extern (May 2007 to August 2007) 10-week summer extern program for

aspiring medical students, which provided an educational opportunity to

improve my medical skills in a hospital setting.

Under the direction and supervision of physicians and other allied health

professionals. I provided direct patient care, gained hands-on experience,

and enhanced assessment skills. Learned and utilized assessment skills to

accurately identify and treat patient health concerns. Attended courses

regarding ethical and moral medical practice and contributed to

multidisciplinary medical rounds.

Education

Post Baccalaureate, Biological Sciences, Notre Dame de Namur University,

Belmont, California

American University of Antigua, College of Medicine, St. John, Antigua and

Barbados

Bachelor of Science, Psychology, University of Wisconsin-Milwaukee,

Milwaukee, Wisconsin

Skills and

Certifications

. Fluent in English, Spanish, Arabic, and proficient in French

. Ability to work with various operating systems including Microsoft

office, Macintosh, and Linux

. Certified in adult, child and infant CPR with mask and choking

. Certified in Basic Life Support

. Certified in Blood Borne Pathogens

. Certified in HIV protection

. Certified in adult and child automated external defibrillator (AED)

. Certified in Advanced Cardiovascular Life Support

. Certified in Urine Drug Screen

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