Human Resources Manager
Resume:
Lourdes J. Cepero
*********@*****.***
Certified Human Resources Professional with diversified experience
encompassing, recruitment and retention, employee relations, benefits
administration, performance management, training and development, and
exceptional mentoring and mediation skills.
Core Competencies
. Strong employee relations/labor relations
. Excellent coaching & counseling business leaders
. Talent and recruitment management
. Leadership training - new employee orientation program
. Excellent interpersonal &organizational skills
. Skilled in HRIS - PeopleSoft & ADP payroll
. Fully Bilingual English-Spanish
. Experienced in supporting business units in remote areas
Professional Experience
AIG VALIC, Miami Lakes, Florida - 2009 - Present
District Office Coordinator
Effectively manage the district in coordination with the district manager,
supporting the areas of sales, performance management, training &
development, disciplinary action, and on-boarding process.
. Coordinate and assist the district manager on all sales related staff
activities within the district, maintaining a positive and productive
work environment within the team.
. Responsible for the hiring process including scheduling interview,
initial documentation, and initial set-up within the district.
. Conducted on-going training and development within the areas of sales,
performance management, compliance, and human resources topics.
. Prepared all power point presentations for the district manager as well
as all sales meetings in order to enhance productivity.
. Participated in monthly meetings with the district manager to plan
district activities, report up-dates, and review any outstanding items
within the district.
. Responsible for tracking the district budget, scheduling all travel
arrangements for the district, and coordinating trade shows.
. Administered the termination process such as exit interview, and the re-
collection of all technical equipment and company property for return to
the regional office upon termination.
State Farm, Miramar, Florida - 2007 - 2009
Human Resources Sr. Generalist
Defined and developed human resources strategies with proven success in
driving business initiatives and providing effective HR solutions to key
business issues.
. Implemented and administered organizational HR initiatives to improve
organizational effectiveness, including recruitment, performance
management, compensation, talent development, training, and succession
planning.
. Managed all employee relations, grievances, harassments, and complaints
in compliance with local, federal and state regulations. Made
recommendations for all issues at hand individually, or via group
communications.
. Provided direction, leadership, and effective solutions to the business
units by working directly with the hiring manager to fully understand
necessary competencies for open positions, as well as their impact.
. Handled the entire recruiting and staffing process from inception.
Sourced, interviewed, and completed the hiring process including the
coordination and delivery of the orientation program for all new hires.
. Ensured compliance, monitoring and updating I-9forms and filing system,
personnel files maintenance, new hire information, and all other
administrative activity related to staff.
. Minimized risk to the business by ensuring that all managers were trained
in required legal subject areas such as compliance, code of conduct,
diversity, sexual harassment, and interviewing and selection skills.
. Led the development of the entire benefits program including Health,
Dental, Life, 401-K, COBRA notifications, and workers compensation as per
local, federal and state regulations.
. Managed staff recognition and incentive programs, enhancing sales
productivity 25% above regular monthly sales.
Regions Financial Corporation, Boca Raton, Florida, 1989 - 2007
Human Resources Generalist II- 1999 - 2007
Provided strategic human resources leadership by working effectively to
champion the goals of the business and provide a variety of activities
supporting employee relations, organizational development, performance, and
benefits administration.
. Managed employee relations at all levels through feedback and coaching
therefore optimizing employee morale and thus reducing turn-over by more
than 30% within the last 3 consecutive years.
. Directed management and employees in the interpretation and application
of company policies, procedures, and programs, while exercising the
highest degree of confidentiality and professionalism.
. Proactively compiled all employee's documentation, and forms to be
placed in employee files and tracked appropriately.
. Guided managers with tools such as PeopleSoft, e-Recruit, and Kronos, to
help them optimize organizational effectiveness and implement
organizational change.
. Developed recruiting strategy, sourced, screened, interviewed
candidates, coordinated selection offer, relocation efforts, interim
staffing providers, and negotiated rates. Reduced temporary staffing
expense from 40% to 10%.
. Screened, evaluated, and conducted reference checks on candidates
scheduled for interviews.
. Spearheaded the business units through the annual benefits enrollment
meetings, ensuring support throughout the process in compliance with all
federal and state laws and regulations.
. Provided administrative HR support to the tri-county area. This
included, compiling all information from data base, and creating reports
for the different areas, reducing expense cost by up to 15%.
. Ensured that all government requirements Federal, State, and local
filings, postings and laws were satisfied for each unit or location.
. Performed exit interviews to develop information that was helpful in
retention, as well as the review and revision of policies and
procedures.
. Ensured compliance with section 125, FSA, COBRA, FMLA, HIPPA, ERISA,
ADA, and other applicable state and federal laws concerning benefits.
Human Resources Specialist - 1996 - 1999
. Developed, plan and administered, HR administrative strategies, related
programs, processes and policies aligned to the business objectives.
. Administered the company benefits program by monitoring and computing
monthly benefits programs for employee Health, Dental, and Life
insurance. This included COBRA notifications, and tracking of FMLA and
workers compensation in accordance with state and federal laws.
Additionally, handled entire administration process of the 401-k.
Human Resources Coordinator- 1989 - 1996
. Administration and record keeping of all associate files for business
units. Additionally, managed outsourced payroll via ADP payroll.
. Partnered with hiring managers to determine recruiting needs, develop
recruiting strategies etc.
. Performed exit interviews, background checks, and employment
verifications to determine trend of turnover and ultimately execute
specific action plans as per results.
. Lead the March of Dimes campaign/annual enrollment. This effort
included coordination of employee events, communication and advertising
pieces as well as cheerleading campaign efforts resulting in 100%
participation.
Education
Human Resources Management - Florida International University
Associates of Arts in Business A.A - Miami Dade College
Essentials of HR Leaders course - Barry University
Conflict Resolution Certificate Program - Nova Southeastern University
PHR Certification in progress
Professional Development Courses
Managing change in a new culture - 2008
Developing Great Leaders - 2007
Certified Insurance Professional Services License - 2007
Developing your Top Talent - 2006
Certified Executive Coaching - 2005
Sexual Harassment in the workplace - 2005
Certified Behavioral Interviewing - 2004
The importance of Diversity - 2003
Communication Strategy to Success - 2002
EEOC & the Labor Laws - 2001
Affiliations
Active member of the Greater Miami Society for Human Resources Management -
GMSHRM
Active member of The Society of Human Resources Management- Broward County
-HRABC
Active leader and participant for the fund raising committee of the United
Way of Dade County & the March of Dimes
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