Customer Service Quality Control
Resume:
Lloyd Allen Berry III
**** ***** ****** *********, ** 43125
***********@*******.***
Professional Summary
Results-oriented, high-energy, hands-on professional, with a successful
record of employment as a Computer Technician and Customer Service
professional. I possess the ability to learn new concepts quickly,
excellent customer support background and function well in a team
environment. With the ability to prioritize and remain focused, my goal is
to provide a company with quality employment while learning new procedures.
Technical Skills
Network Operating Systems
Open Source
Network Security
Software Applications
Desktop Administration
Server Fundamentals
Software Technology
Systems Technology
Linux
Education
Kaplan College
Columbus, OH
o Pursuing a Diploma in Computer Support Technology
Shawnee State University
Portsmouth, OH
o Networking/Business Management
ITT Technical Institute
Hilliard, OH
o Networking Courses
Relevant Employment
Teleperformance Columbus, Oh
June 2009-October 2009
Help Desk Associate
Verizon Network Project Troubleshooting
o Assisted customers with problems involving computer, television and
phone services
o Communicated with customers, management and peers on a daily basis
o Data Entry of comments and problem solving within Verizon system
o Provided excellent quality control and customer service
Columbus MicroSystems Columbus, OH
February 2008-October 2008
Computer Assembly
o Accomplished various production assembly functions that were somewhat
complicated in nature. Assembled products or sub-assemblies according
to verbal or written instructions, or by following drawings or
diagrams.
o Operated hand tools, power tools, or production equipment along with
some soldering
o Performed troubleshooting, testing and quality control of products
Additional Employment
Little Caesars Pizza Portsmouth, OH
March 2009-May 2009
o Associate
Wal-Mart Canal Winchester,
OH November 2008-January 2009
o Sales Associate/ Computers
PEP BOY'S Columbus, OH
September 2008-November 2008
o Customer Service/ Laborer
GAP Inc. Direct Groveport, OH
October 2006-February 2007
o Associate
Home City Ice Groveport, OH
March 2005-August 2005
o Factory Associate
Contact this candidate