Customer Service Administrative Assistant

Career Objective

To secure a long-term career within a company that will allow me to utilize

my experiences

Professional Experience

Firstsource Advantage, llc - Amherst, NY

Employment Specialist/Recruiter 10/06 - Present

. Perform phone/face-to-face interviews, conduct

reference/background/drug screen checks

. Drive all aspects of the recruiting process and strategy for open

requisitions and future headcount planning

. Re-write job descriptions, recruiting forms and various database

trackers

. Design, build and implement innovative recruiting strategies; build

source pools of qualified candidates

. Negotiate contracts with staffing agencies; manage high volume

recruiting activity on a daily basis

. Communicate proactively and consistently with business leaders; create

internal/external advertisements

. Instruct supervisor training programs, complete weekly/monthly

reports, track employee referral program

. Train new recruiting members and maintain up-to-date knowledge of

federal/state employment laws

Collector

. Utilized telephone, computer and skip tracing techniques to contact

customers and obtain payment

GEICO Insurance Co. - Getzville, NY 3/05-10/06

Employment Specialist/Recruiter

. Reviewed applications, phone/face-to-face interviews, administered

computer testing

. Recruited at local job fairs, conducted Open Interview sessions

. Developed new-hire reports and tracked all potential candidates in

PeopleSoft, met individual/team goals

Customer Service Representative

. NYS Licensed Agent - provided phone support and retention regarding

automobile insurance policies

MetLife - Williamsville, NY 10/04-3/05

Administrative Assistant

. Performed administrative duties and assisted loan representatives with

customer insurance policies

Statewide Mortgage corporation - Chesapeake, VA 6/03-10/04

Mortgage Processor

. Prepared/processed documents for loan closure, analyzed credit reports

and eligibility for mortgage loans

Peabody's - Virginia Beach, VA 5/02-7/03

Head Waitress

. Supervised waitress staff; trained federal regulations and liquor

compliance laws

Old Navy - multiple locations 7/99-5/02

Department Lead

. Accountable for various functions pertaining to the Women's and

Accessory departments

Heritage Heights Elementary 11/98-6/00

Assistant Supervisor

. Responsible for monitoring after-school program, children K-5

Computer Skills

. Microsoft Word, Excel, Power Point, PeopleSoft, LexisNexis, CUBS,

EC2Net, Lotus Notes, Concur

Education

Erie community college - Williamsville, NY 9/07 - Present

Associates Degree - Human Services

. GPA 3.97 - National Honor Society / Deans List

*References available upon request

Contact this candidate