John T Mooney Jr **** Merritt drive
Northfield, NJ 08225
Home - 609-***-****
Cell - 609-***-****
email . ********@*******.***
Objective: To provide quality client service and support, enrich client pc
knowledge to empower self diagnosis for common problems, discover ways to
streamline IT costs and continue to introduce technology improvements and
enhancements for efficiency.
Education/Training
Computer Technical Solution Series Atlantic Community College, Mays
Landing, New Jersey, 2/2009
A+ MCDSP Windows XP Windows Server
2003
Network+ Vista Linux
Mac OS ver. 9 Network administration
Computer Support Specialist, Training Atlantic Community College,
Atlantic City, New Jersey 1999
M.S. Office Windows 3.1, 95/98 Novel 3.x
97
MS Dos 6.2 Windows NT 4.0 PC Hardware
Repair/Diagnostics
Microsoft Office Professional 97 Series Richard Stockton College, Pomona,
New Jersey 1998
Basic Programming Atlantic Community College, Mays Landing, New Jersey
1978
Biological Slide Prep. Atlantic Community College, Mays Landing, New Jersey
1980
BA Sociology, Mount Saint Mary's College, Emmitsburg, Maryland 1975
Additional training in:
IBM systems including PC300 and Construction, Repair,
Netfinity server systems Maintenance Hardware and
Software Upgrades
Windows Server 2003, 2008 and Novell MS Office 97, 2000, XP and
5.1 2007
Network Support (Peer to Peer) PC Cisco IOS including Routers
System and Switches
Windows XP, Vista and Windows 7 Web Page Design (using Adobe
Page Mill)
MS Access database creation Network Printer Installation
and Management
Comments
I have a number of private customers I support by phone and on-site. I am
very motivated to aid my clients in any way possible to make their support
experience satisfactory. I build "Clone" PC's using both Intel and AMD
Processors. I have set up several Small Office Networks using Peer to Peer
Networks across multiple Windows versions. I have been a computer hobbyist
for over 21 years. I have extensive customer service and retail experience.
Work Experience
City of Ocean City, Computer Support Technician: IT Dept
August 03, 2009 to present
861 Asbury Ave, Ocean City, NJ 08226 609-***-****
General I.T. Help Desk Support, Network Printer Installation, Software
troubleshooting, Virus and Malware removal, Hardware diagnostics and repair
End User Support.
Mr. Art Barlow-Supervisor
City of Ocean City, Internship: IT Dept
Jan 26, 2009 to February 20th,2009
861 Asbury Ave, Ocean City, NJ 08226 609-***-****
General IT Support, Network Printer Installation, Software
troubleshooting, End User Support
Mr. Art Barlow-Supervisor
*A.T. Grau & Associates Feb 14, 2001 to Sept 2008
210-B Asbury Ave, Ocean City, NJ 08226 609-***-****
Network support, hardware/software support, database management, Pre
Underwriting Analysis, Data entry
General office duties.
*Central Craze PC Support Tech Sept 3, 2000 to Feb 6, 2001
844 Central Ave, Ocean City, NJ 08226 - 609-***-****
Customer Service Rep. performing in house or on-site diagnostics and
repairs to customer's multi-brand pc compatible computers.
*IBM-Technical Support Services October 16,1999 to June 15,2001
1585 Paoli Pike, West Chester, PA. 19380 610-***-****
Customer Service Rep. performing on site repairs to customer's multi-
brand PC compatible platform including Gateway, IBM, Compaq, Packard
Bell, Acer, Sony and HP.
*TBS-N Computers: Internship April 19 to May 3.1999
320 E Decatur Ave, Pleasantville, NJ 08232
Anthony Giardina 645-9792
*TBS-N Computers, May 03, 1999 to Jan 25,2000
905 Blenheim Avenue, Absecon, NJ 08201 - 609-***-****
Mr. Anthony Giardina.
PC technician performing repairs, maintenance, trouble shooting and
upgrades, on Company built PC's and Most Models of Hewlett Packard
LaserJet Printers. On-site repair agent.
*P. J. Mooney & Son, Inc. 1994-1998
General Manager-Partner
General Sales, Purchasing, Production Supervisor,
Information/Accounting System Manager,Project Manager Implemented
Computerized Payroll Software, including training and configuration of
employee database.
Trained employees (10) in use of accounting modules including Customer
Database and Accounts receivable. Maintained all in-shop information
systems and cash register terminals including: NCR programmable
electronic cash register, DOS based LAN and Veriphone credit card
terminals. Planned and published all Newsprint advertising clips and
layouts using desktop publishing software. Planned and initiated all
phases of job setup and personnel scheduling.
*P.J. Mooney & Son, Inc. 1976-1993
(PJ Mooney & Son is a family owned business est. in 1917, average
gross sales were 1.5 million)
Assistant Manager and Treasurer
Responsible for all Sales Tax filing and payments, billing Accounts
Receivable clients, liaison between Accountant and Owner. Supervised
day to day bookkeeping operations and kept ledger entries current.
Made all decisions concerning office equipment purchases and upgrades,
repaired most business equipment and software problems (adding
machines, workstations, database files). Responsible for scheduling
personnel shifts and periodic maintenance of all vehicles. Consulted
clients daily concerning sales and special promotions, custom orders
and personally implementing any special orders for rush delivery.
Placed orders for all special promotion items for holiday sales
including hard goods and perishables. Acting Customer Service agent
for adjustments and complaints.
References Available upon request