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Customer Service Project Manager

Location:
8225
Posted:
April 11, 2010

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Resume:

John T Mooney Jr **** Merritt drive

Northfield, NJ 08225

Home - 609-***-****

Cell - 609-***-****

email . ********@*******.***

Objective: To provide quality client service and support, enrich client pc

knowledge to empower self diagnosis for common problems, discover ways to

streamline IT costs and continue to introduce technology improvements and

enhancements for efficiency.

Education/Training

Computer Technical Solution Series Atlantic Community College, Mays

Landing, New Jersey, 2/2009

A+ MCDSP Windows XP Windows Server

2003

Network+ Vista Linux

Mac OS ver. 9 Network administration

Computer Support Specialist, Training Atlantic Community College,

Atlantic City, New Jersey 1999

M.S. Office Windows 3.1, 95/98 Novel 3.x

97

MS Dos 6.2 Windows NT 4.0 PC Hardware

Repair/Diagnostics

Microsoft Office Professional 97 Series Richard Stockton College, Pomona,

New Jersey 1998

Basic Programming Atlantic Community College, Mays Landing, New Jersey

1978

Biological Slide Prep. Atlantic Community College, Mays Landing, New Jersey

1980

BA Sociology, Mount Saint Mary's College, Emmitsburg, Maryland 1975

Additional training in:

IBM systems including PC300 and Construction, Repair,

Netfinity server systems Maintenance Hardware and

Software Upgrades

Windows Server 2003, 2008 and Novell MS Office 97, 2000, XP and

5.1 2007

Network Support (Peer to Peer) PC Cisco IOS including Routers

System and Switches

Windows XP, Vista and Windows 7 Web Page Design (using Adobe

Page Mill)

MS Access database creation Network Printer Installation

and Management

Comments

I have a number of private customers I support by phone and on-site. I am

very motivated to aid my clients in any way possible to make their support

experience satisfactory. I build "Clone" PC's using both Intel and AMD

Processors. I have set up several Small Office Networks using Peer to Peer

Networks across multiple Windows versions. I have been a computer hobbyist

for over 21 years. I have extensive customer service and retail experience.

Work Experience

City of Ocean City, Computer Support Technician: IT Dept

August 03, 2009 to present

861 Asbury Ave, Ocean City, NJ 08226 609-***-****

General I.T. Help Desk Support, Network Printer Installation, Software

troubleshooting, Virus and Malware removal, Hardware diagnostics and repair

End User Support.

Mr. Art Barlow-Supervisor

City of Ocean City, Internship: IT Dept

Jan 26, 2009 to February 20th,2009

861 Asbury Ave, Ocean City, NJ 08226 609-***-****

General IT Support, Network Printer Installation, Software

troubleshooting, End User Support

Mr. Art Barlow-Supervisor

*A.T. Grau & Associates Feb 14, 2001 to Sept 2008

210-B Asbury Ave, Ocean City, NJ 08226 609-***-****

Network support, hardware/software support, database management, Pre

Underwriting Analysis, Data entry

General office duties.

*Central Craze PC Support Tech Sept 3, 2000 to Feb 6, 2001

844 Central Ave, Ocean City, NJ 08226 - 609-***-****

Customer Service Rep. performing in house or on-site diagnostics and

repairs to customer's multi-brand pc compatible computers.

*IBM-Technical Support Services October 16,1999 to June 15,2001

1585 Paoli Pike, West Chester, PA. 19380 610-***-****

Customer Service Rep. performing on site repairs to customer's multi-

brand PC compatible platform including Gateway, IBM, Compaq, Packard

Bell, Acer, Sony and HP.

*TBS-N Computers: Internship April 19 to May 3.1999

320 E Decatur Ave, Pleasantville, NJ 08232

Anthony Giardina 645-9792

*TBS-N Computers, May 03, 1999 to Jan 25,2000

905 Blenheim Avenue, Absecon, NJ 08201 - 609-***-****

Mr. Anthony Giardina.

PC technician performing repairs, maintenance, trouble shooting and

upgrades, on Company built PC's and Most Models of Hewlett Packard

LaserJet Printers. On-site repair agent.

*P. J. Mooney & Son, Inc. 1994-1998

General Manager-Partner

General Sales, Purchasing, Production Supervisor,

Information/Accounting System Manager,Project Manager Implemented

Computerized Payroll Software, including training and configuration of

employee database.

Trained employees (10) in use of accounting modules including Customer

Database and Accounts receivable. Maintained all in-shop information

systems and cash register terminals including: NCR programmable

electronic cash register, DOS based LAN and Veriphone credit card

terminals. Planned and published all Newsprint advertising clips and

layouts using desktop publishing software. Planned and initiated all

phases of job setup and personnel scheduling.

*P.J. Mooney & Son, Inc. 1976-1993

(PJ Mooney & Son is a family owned business est. in 1917, average

gross sales were 1.5 million)

Assistant Manager and Treasurer

Responsible for all Sales Tax filing and payments, billing Accounts

Receivable clients, liaison between Accountant and Owner. Supervised

day to day bookkeeping operations and kept ledger entries current.

Made all decisions concerning office equipment purchases and upgrades,

repaired most business equipment and software problems (adding

machines, workstations, database files). Responsible for scheduling

personnel shifts and periodic maintenance of all vehicles. Consulted

clients daily concerning sales and special promotions, custom orders

and personally implementing any special orders for rush delivery.

Placed orders for all special promotion items for holiday sales

including hard goods and perishables. Acting Customer Service agent

for adjustments and complaints.

References Available upon request



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