Human Resources Customer Service

Cheryl Bartels

**** **** ** *** **** . Plano, TX 75024 . 314-***-**** .

***************@*****.***

Summary of Qualifications

Analytical, detailed Human Resources Generalist with excellent

communication skills and demonstrated compliance with regulations; HR

experience includes benefits, payroll, employee relations, hiring,

terminations, scheduling, and training.

Strong in customer service; able to help others work through problems and

develop universally beneficial solutions.

Skilled in creating documentation and conducting internal audits to ensure

accuracy of information.

Proven success in introducing process improvements and staff development

initiatives.

Proficient in Word, Excel, Outlook, PowerPoint, SAP, and PeopleSoft;

specific skills include Mail Merge, Pivot Tables, and V-Lookup.

Professional Experience

Brown Shoe Company, Inc., St. Louis, Missouri 2009-2010

Benefit Services Representative

Collaborated with colleague to administer all benefits for company of

approximately 15,000 employees.

Interfaced with vendors to resolve claims or coverage issues for employees

and retirees, ensuring accurate and appropriate solutions were reached in

timely manner.

Verified employee information sent to benefit vendors was accurate and

complete.

Assisted with paperwork involved with open enrollment administration.

Leveraged previous experience with SAP to assist HR department in

transitioning from PeopleSoft to SAP; troubleshot issues as they arose and

helped end users learn intricacies of new system.

Balanced 401(k) and loan deductions.

Introduced process improvements and staff development initiatives;

documented departmental processes to promote consistency and to train new

hires.

Worked with IT department to implement changes to improve integrity of

employee records.

Graybar Electric, Saint Louis, Missouri 2008-2009

HR Data Administrator

Fulfilled various human resources functions at company with 8,000 active

employees and additional 3,000 retirees.

Processed personnel paperwork for promotions, transfers, leaves of absence,

terminations, retirements, hires/rehires, and pension calculations.

Handled sensitive and confidential employee records in accordance with all

laws and internal requirements.

Resolved employee issues related to payroll, short- and long-term

disability, and benefits; fielded requests related to HR information

systems.

Produced precise reports for use in audit of department's daily work output

and exactness of employee records.

Reviewed applications, screening candidates for open positions; conducted

phone interviews to complete initial evaluation of job candidates.

Conducted audits, improving accuracy of department data entry from 85% to

99%.

Increased customer satisfaction and realized 100% on-time delivery of

assigned projects.

Improved morale by implementing programs to recognize employees for

accuracy, improvement, or new ideas; initiative resulted in increased

productivity and teamwork.

Made suggestions for enhancements to recently launched job board.

Earned promotion within six months into newly developed position; increased

knowledge in all areas of HR.

Education and Credentials

M.S., Human Resource Management, Lindenwood University, Saint Charles,

Missouri 2009

B.A., (Summa Cum Laude) Human Resource Management, Lindenwood University,

Saint Charles, Missouri 2007

Passed examination toward Professional in Human Resources (PHR)

certification 2009

Professional Affiliation

Society for Human Resource Management 2008-Present

Contact this candidate