Customer Service Manager

Steven Normand

**** **** **** *****.

B righton, MI 48114

810-***-****

*********@*****.***

M ichigan State University

Bachelor of Science, Building Construction Management

G raduation Date: December, 2004

Cumulative Core GPA 3.5

Bedzyk Brothers, Inc. (March 2006 – Present)

Estimator / P roject Manager

• Produce complete, competitive bids for commercial, industrial and residential construction;

• Create and submit detailed proposals for G.C., C.M. and Design Build projects (up to $10

m illion);

• Calculate financial returns (pro forma) for potential developments to facilitate

commencement;

• Develop lasting business relationships with a network of reliable subcontractors;

• Analyze means and methods during bidding phase to provide a competitive edge;

• Outline subcontract work scopes and negotiate prime contracts and t rade subcontracts;

• Complete the processes of Scheduling, Submittals, RFI’s, Change Orders, Proposals, etc;

• Manage and schedule superintendents, laborers and office personnel;

Corrigan Construction (August 2005 – March 2006)

Estimator / P roject Manager

• Analyzed blueprints and specifications to perform detailed and schematic building cost

estimates;

• Performed all t rade take-offs and calculated complete estimates for each t rade;

• Delegated subcontractor work scopes and prepared contractual agreements and purchase

orders;

• Value-engineered building designs to meet Owner’s requirements while maintaining

overall budget;

• Created, distributed and updated project schedules;

• Managed daily on-site activities; attended weekly project progress meeting;

• Provided a high level of customer service throughout all construction phases;

Schafer Construction (February 2004 – August 2005)

Estimator / P roject Manager

• Performed take-offs; produced writ ten proposals/estimates for Design/Build, C.M. and G.C.

p rojects;

• Forecasted Owner’s potential development returns (pro forma), to procure new projects;

• Completed permit procedures and inspections;

• Managed t rades daily; coordinated projects with architects and owners through close-out;

• Verified and processed monthly AIA progress billings;

Computer Skills: Quickbooks Pro Contractor’s Edition, Prolog, Timberline, Expedition, SureTrack,

MS Project, MS Word, MS Excel, MS Outlook, CAD, etc.

E xtra Curricular: DEQ Certified Storm Water Operator, OSHA Certified in Construction Safety

and Health, CAM scheduling classes and certificates, Certified Aerial Work Platform Operator,

M ichigan State University Dean’s List 2003 & 2004, MSU Honor Roll Member 2003 & 2004;

References: gladly provided upon request.

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