Customer Service Manager

Date: Tuesday, ** February *, ****

Dear Perspective Employer,

I am interested in the position that you have advertised online. I have

customer service experience from my previous job as a dispatcher & customer

service representative. I am convinced my great work ethic, attention to

detail, and my respect for confidentiality will make me a great candidate

to become a member of your team to assist with the company's growth &

reputation.

I will look forward to hearing from you in the near future regarding an

interview. I have attached my resume for your consideration. Should you

have any questions before that time, I can be reached at any of the

following contacts listed below. Again, thank you for your time and

consideration. Have an outstanding and productive day.

Respectfully,

Denise L. Dodd

Cell: 214-***-****

Home:972-***-****

Enclosed : Resume

Denise L. Dodd

3800 Spring Valley Rd Apt 178

Addison, Texas 75001

Cell: 214-***-****

Home: 972-***-****

Email: ******.****@*****.***

____________________________________________________________________________

________

Enthusiastic, and highly motivated individual with more than three years

experience in customer service. Seeking a responsible role in a pleasant

work environment, which offers stability, growth, and advancement.

____________________________________________________________________________

________

EDUCATION

2004 - 2005 Cedar Valley College Law Enforcement

Dallas, Texas

2002 - 2003 Velma B's Beauty Academy Cosmetology Dallas,

Texas

1998 - 2001 South Oak Cliff High School H. S. Diploma

Dallas, Texas

PROFESSIONAL EXPERIENCE

12/08 - Present American Medical Response Communications Controller

Dallas, Texas

Monitoring policy and procedures as mandated by American Medical Response

for all dispatches and customer communications, as related to the medical

transports. Complete all other duties assigned.

02/08 - 08/08 Protection One Commercial Account Rep I

Irving, Texas

Receive incoming alarm signals from commercial subscriber and multi- family

dwelling accounts. Evaluate and interpret incoming signals to determine the

proper response to the alarm. Follow appropriate Monitoring policy and

procedures as mandated by Protection One for all dispatches and customer

communications, as related to the alarm system. Complete all other duties

assigned.

04/07- 02/08 Advance America Assistant Manager

Dallas, Texas

Duties involve customer service, data entry, sales, inventory control,

collections, phone support, cash handling, loss prevention, center

appearance, local traveling, and also overseeing center operations when

management is not present; may involve opening and closing procedures.

06/06- 08/07 City of Dallas Reserve Police Officer

Dallas, Texas

Deemed same duties as a full-time police officer, including but not limited

to: Patroling assigned area of the city, enforcing local, State and Federal

laws; responding to calls related to the protection of life and property,

traffic incidents, and other required emergencies; maintaining accurate

reports and files of all activities.

06/05- 12/06 City of Desoto Public Safety Dispatcher

Desoto,Texas

Received emergency and non-emergency calls for information and assistance

via telephone, radio, and teletype for the cities of Desoto, Cedar Hill,

and Duncanville. Maintained constant status information on all Police, Fire

and EMS units. Operated complex computer network functions, telephones,

radios, recorders, 911 PSAP equipment and other technical equipment.

Monitored alarm for various business and residential locations. Most job

duties performed simultaneously.

04/06- Present Select Staff Office Support

Irving, Texas

Performed a range of office duties including but not limited to:daily

interaction with the public; Placing and receiving telephone calls; data

entry; monitoring and disseminating materials; and all tasks and duties as

assigned.

11/04- 06/05 City of Hutchins Dispatcher

Hutchins,Texas

Received emergency and non-emergency calls for information and assistance

via telephone, radio, and teletype. Maintained constant status information

on all Police, Fire and EMS units. Operated complex computer network

functions, telephones, radios, recorders, 911 PSAP equipment and other

technical equipment. Monitored alarm for various business and residential

locations. Assisted with the processing and searching of prisoners, also

maintained 24hr video surveillance of prisoners. Interacted and serviced

the public daily. Most job duties performed simultaneously.

2002- Present Self -Employed Cosmetologist

Dallas,Texas

Primarily customer service. Performed a range of services including but not

limited to hair styling, manicures, facials, and make-up consulting.

Ordered supplies, keeping records, and accounts as well as other

administrative tasks.

SUMMARY OF SKILLS & ABILITIES

1. Written and oral communication skills to effectively communicate with

all levels, both inside and outside of work

place.

2. Ability to cope with situations firmly, courteously, tactfully, and with

respect for the rights of others.

3. Ability to analyze situations quickly and objectively and to determine

proper course of action.

4. Knowledge of office practice and procedures.

5. Proficient using PC and software applications to access data, maintain

records, generate reports and communicate

with others.

6. Skills in carrying out orders with precision and speed.

7. Knowledge of criminal justice laws and procedure.

8. Ability to operate a two - way radio including base station and console.

9. Knowledge of the safety procedures and handling of a firearm.

REFERENCES Available upon request

Contact this candidate