Customer Service Six Sigma

Howard W Andrews

SUMMARY OF EXPERIENCE

Six Sigma, Black Belt, Green Belt, Lean, Value Stream Mapping,

5S

Problem Solver, 5Ys, Is/Is Not, Cause & Effect, Prism 7 Step, Drill

Deep, 8D methodologies

Team Builder, Trained, coached and developed Problem

Resolution teams

Teacher & Trainer, Implemented a problem resolution database in 6

facilities

Supervisor, 6 Quality Engineers & 5 Continuous Improvement

technicians

Customer Relations, Customer Service, Field representative,

interface daily with customer

Computer Experience, Excel & Power Point, internal and customer databases

Data analysis, Collected and processed data from internal &

external indicators

Report writing, Preparation of metrics & problem resolution

reports

PROFESSIONAL BACKGROUND

Lear Corporation (formerly United Technologies Automotive)

Zanesville, Ohio 1991-2009

This facility was an automotive parts assembly plant that produced various

electronic switches, sensors, modules & junction box with a supporting

component, molding & stamping department.

. Positions held within company:

o 1999 - 2009 Quality Leader & Quality Supervisor

o 2002 - 2002 Customer Service & Quality Leader

o 2001 - 2001 Kaizen (Continuous Improvement) Supervisor &

Quality Leader

o 1998 - 1998 Corporate Customer Concern Analyst

o 1993 - 1995 Quality Engineer molding department

o 1991 - 1997 Corporate Customer Liaison for North America &

Europe

PROFESSIONAL BACKGROUND (CON'T)

Newark Air Force Base, Heath, Ohio, Test Equipment Mechanic

Holophane Corporation, Newark, Ohio, Temp Industrial Engineer

Owens Corning Fiberglas, Granville, Ohio, Senior Technician

United States Marine Corps, Air Wing, E5 Supervisor Radar, Training

Coordinator

EDUCATION

M.B.A., Organizational Leadership, University of Findlay

B.A., Management Logistics, Park College

Associate, Electro-Mechanical Engineering, Central Ohio Technical College

PROFESIONAL DEVELOPMENT

Certificate, Lean Six Sigma Black Belt, 2009, Villanova University

Certificate, Six Sigma Lean, 2009, Villanova University

Certificate, Six Sigma, Green Belt, 2001-2009, UTA-Lear-

Villanova University

Certificate, ISO/TS16949 Quality Lead Auditor, 2008, QAI

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