Manager Sales

Frank Edwin Sump

**** ****** ****** *****

St. Louis, MO 63129

314-***-**** ******@*****.***

SUMMARY

Experienced Business Manager with significant accomplishments in the

design, development and implementation of core processes for large-scale

organizations. Self-motivated and an innovative thinker, with focus on

continuous improvements, maximizing efficiencies and meeting delivery

deadlines. Outstanding record of project execution and motivating teams to

consistent to achieve departmental goals.

Project Management Process Development Continuous Improvements

Training Analysis Strategic Planning

Auditing Compliance Dispatching

Professional Experience

Coca-Cola Enterprises Inc. 1986 - 2008

Business Process Specialist 2006 - 2008

. Developed, trained and implemented nationwide service dispatching system.

. Standardized 28 business processes to 1 unified process within the

service function across the United States.

. Provided feedback in areas including inventory, dispatching, delivery,

and time management, training as necessary to bring team into compliance.

. Completed business reviews for regional service organizations including

analysis, scoring, and improvement planning.

Equipment Services Inventory and Delivery Control Specialist 1995 - 2005

. Developed spare parts processes surrounding inventory, purchasing, and

usage reporting. Processes resulted in an inventory reduction of 44% and

a reduction of over $300M in overall parts supply.

. Successfully completed two generations of handheld implementations with

the service force training end users, office staff, and supervisors.

Pioneered the use of Blue Tooth technology eliminating cabling and

improving not only reception but also substantial savings in cables.

. Implemented bar coding for cold drink equipment identification along with

inventory reporting allowing for substantial savings in inventory time as

well as elimination of equipment loss.

Office Manager/System Implementation 1989 - 1994

. Guided and successfully implemented systems changeover including master

data, sales, distribution, accounts receivables.

. Served as project lead for company consolidation of business units.

. Successfully led conversion of sales system from route design to advance

sell system.

Regional Credit Manager 1986 - 1989

. Achieved number one ranking in receivables for the first time in St Louis

market. Repeated performance on numerous occasions.

. Redesigned Credit department and Receivables posting allowing for

reduction in closing times from 1 week to 1 day.

Education

MA, Management and Human Resource Development, Webster University, St

Louis, MO, 1986

BA, History and Political Science, Education Emphasis, University of

Northern Iowa, Cedar Falls, IA, 1974

PMP, Currently working on Project Management Certification 2009-2010

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