Sales Customer Service
Resume:
HOLLY N. THORNBERRY
Bishop, TX 78343 Relocating to
Houston, TX *************@***.***
CAREER OBJECTIVE
To join an organization that offers a constructive workplace for
communicating and interacting with customers and people.
EDUCATION
TEXAS A&M UNIVERSITY: Bachelor of Liberal Arts in Communications
August 2001- May 2005
. Degree in Communications: Completed broad training in
communications, including course work in oral presentation
skills, group/interpersonal/health communication, and
communication and conflict.
. Affiliations: American Marketing Association; Alpha Phi Omega;
Big Event; Elder Aid; Habitat for Humanity; Special Olympics
PROFESSIONAL EXPERIENCE
SEPRACOR, INC: Pharmaceutical Sales Specialist II - Corpus Christi, TX
March 2006-August 2009
Responsible for sales in private practice physicians' offices,
hospitals, pharmacies and assigned medical conventions.
Worked independently, and made business decision daily with minimal
supervision. Maintained genuine rapport with
physicians and other healthcare providers while driving business and
ensuring customer satisfaction. Planned monthly
and quarterly budget for projects, and tracked return on investment.
Accomplishments include:
2006: Top 5% in nation for total sales. 2008:
Top 10 Ranked Rep in region for INS Launch
President's Club Territory
"Above the Line" Award
Promoted to
Level II Rep 2007: Q1 REACH Award
2009: Chosen as Territory
Trainer for newly hired rep
Q3 STAR Award
CORNERSTONE BIOPHARMA: Pharmaceutical Sales Representative - San Antonio,
TX June 2005-January 2006
Promoted/launched pharmaceuticals to healthcare providers. Made formal
presentations to physicians. Influenced
providers' prescription decisions by providing in-depth product
knowledge and relating results of clinical testing.
Accomplishments include:
2005: President's Club Ranking - #3 out of 50
Chosen to represent Cornerstone BioPharma at the January Pri-Med
Convention in Houston.
MANPOWER, INC: Staffing Specialist - Corpus Christi, TX
Summer 2004
Interviewed, skill tested, and trained 15-25 customers weekly. Marketed
services to current and potential clientele.
Conducted effective customer service skills.
DRESSER, INC: Administrative Assistant - Corpus Christi, TX
Summer2001-Summer2003
Wrote training guide for office's software management program. Improved
inventory databases. Established record
keeping system for new office. Supported sales and service department.
BUCKALEW EMPLOYMENT SERVICE: Payroll Assistant - Kingsville, TX
Summer 2003
Interviewed 10-12 potential employees weekly. Hired 15 staff and managed
the process of the employee life cycle.
Submitted weekly payroll. Managed weekly billings and accounts
receivable.
COMPETENCIES
Writing/Verbal Skills: Excellent communication skills for effective
customer communications, proposals, and marketing.
Event Planning: Organized well-received special events in work and the
community. Served as Team Recruitment Chair for one of the largest American
Cancer Society - Relay for Life events in Texas. Helped coordinate American
Cancer Society Cancer Prevention Study III.
Planned dinner programs and lunch and learns for the education of
healthcare providers on specific products.
Computer Proficiency: Proficient in Microsoft Office (Word, Excel,
PowerPoint, Outlook).
References on Request
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