Information Technology Software

David Vaughn

*** ******** *** ********, *** York, 11225 . 718-***-**** .

***********@*****.***

Information Technology Specialist

Seeking full-time employment with a company that can utilize and enhance my

5+ years of IT experience. Able to identify and troubleshoot system errors

and resolve hardware and software issues. Demonstrated skills in

installing, configuring and monitoring local and wide area networks.

Technical Proficiencies

Platforms: Microsoft Windows 95/98, ME, NT, VISTA, UNIX, SOLARIS, LINUX

Security Tools: Security+, Information Assurance Security Officer

Hardware: Switches and Routers, Microsoft Windows Server 2003, A+, N+,

TCP/IP

Applications: Microsoft Outlook and Exchange, Microsoft Office (Word,

Excel, and PowerPoint)

Networks: LAN/WAN, Firewall, Cisco

Professional Experience

Sage Realty Corporation - Sr. Help Desk Analyst, New York, NY, April 2008 -

September 2008

. Managed and maintained an email server. Printed emails and distributed

them to the appropriate persons.

. Fixed and maintained scanners, printers and print servers.

. Configured wireless access poihnts and video conferencing.

. Instituted of a tape backup system to manage and maintain a server with

a RAID.

. Maintained and fixed 100 single-end user computers.

Supported and maintained Windows 98, ME, NT, XP, XP Pro, Vista, Windows

Server 2003 and Server 2008.

Administered 25% phone support.

Ernst and Young - Desktop Analyst, New York, NY, January 2008 - March 2008

. Performed lease renewal and data transfer of client desktops and

laptops.

. Troubleshot blue screen messages, hard drive issues, start up issues,

Lotus Notes and additional Ernst and Young software pages.

. Executed fresh installation of operating system and software packages

onto new machines.

. Prepared, packaged and shipped lease terminated machines to depot.

. Deployed monitors and peripherals to client offices and cubicles.

. Supported over 2,500 end- users

. Supported and maintained Windows ME, XP, XP Pro, and Server 2003.

. Administered 45% phone support.

Best Buy - Counter Intelligence Agent, Atlanta, GA 2006 - 2007

. Facilitated the complete solution of product sales upgrades,

installations and services in store.

. Demonstrated hardware and software repair skills to customers and

trained other techs.

. Tutored customers on the operation of their products, services and

solutions.

. Supported and distributed service technicians with daily task and

repairs.

Supported over 3,500 end -users

Administered 45% phone support.

Supported and maintained Windows ME, XP, XP Pro, and Server 2003.

Information Technology Specialist, Fort Gordon, Augusta, GA 2005 - 2006

. Identified computer- user problems.

. Installed, configured and monitored local and wide area networks,

hardware and software.

. Compiled, entered and processed information.

. Provided customer and network administration services such as

passwords, electronic mail accounts, security and troubleshooting.

. Constructed, edited and tested computer system programs.

. Conducted data system studies, and prepared documentation and

specifications for proposals.

. Assisted in design, preparation, editing and testing of computer

programs. Implemented Information Assurance measures.

. Preformed System Administrator functions for the following operating

systems Windows, UNIX, Solaris and Vista.

. Performed system maintenance and network administration functions on

LAN/WAN.

. Supported over 2,500 end- users

. Supported and maintained Windows ME, XP, XP Pro, and Server 2003.

. Administered 45% phone support.

Education and Training

Information Systems Training - Fort Gordon, Augusta, Georgia

Multi-Channel Radio Operation - Marine Communication School, 29 Palms, CA

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