Sales Customer Service
Resume:
Natasha Marie Kelso
Grand Prairie, TX
*************@*****.***
_________________________________________________________________________
CAREER SUMMARY
Proactive Senior Recruiting Professional with over 6 solid years of high
volume full cycle corporate, sales, manufacturing/production, call-center,
agency, and on-site recruitment. Ability to meet all recruiting deadlines
and company ramps. Strong Behavior interviewing skills. SHRM Member.
Trained on Workers Compensations Laws, Unemployment Laws, State of Texas
Laws and Labor Laws. Extremely high standards of customer satisfaction and
excellent communication skills. Posses strong work ethic, initiative, and
solid judgment, motivated by results and sales driven.
PROFESSIONAL EXPEREINCE
ATC Logistics and Electronics, Fort Worth, TX
01/2010 - 4/2010
Contract Recruiter
High volume quality full life cycle recruiting. Implements and managed a
highly strategic machine-like hiring operation driven by hiring goals.
Sourced over 150 applicants weekly. Consistently recruited a maintained a
full schedule of interviews for hiring managers on a weekly basis.
Developed a strategic hiring methods per each hiring director. Successfully
filled 100% of open requisitions.
Touchstone Wireless, Fort Worth, TX
08/2008 - 07/2009
HR Staffing Generalist
Perform all HR functions including staffing in the
wireless/telecommunications industry, constitute and manage a successful
relationship with all management and executive levels, conduct workplace
investigations, assist in Employee Recognition Programs/Employee Morale
Boosters monthly, successfully oversaw Employee Performance Appraisals
project, conducted worker comp/safety training for management level
employees, and harassment training. 97% fill ratio on all open
requisitions, maximize staffing projects during high volume ramp plans.
Help with reducing turnover and employee labor costs, managed and oversaw
over 5 departments including over 250 employees.
Central Freight Lines, INC, Irving, TX
1/2008 -
08/2008
Corporate Recruiter
Exclusive recruiter for 10th largest privately owned trucking company in
the US. Main duties include but not limited to source and recruit and sell
passive candidates from top-of-the-line competitors, organize the
recruitment process, advertisements on all major job boards and uphold open
positions and fill them effectively and efficiently. Responsible for all
upper-level management and sales leaders and account manager positions some
of which include VP/Executives, Division Sales Managers, and Terminal
Managers. Supported Executive Vice President of Human Resources and
Director of Safety and Driver Recruitment.
Labor Finders of Texas, Haltom City, TX/Arlington, TX
04/2007-01/2008
Selling Branch Manager
Managed 3 branch offices including 7 office personnel and performed all
office functions. Developed and grew my own client base by selling our
services for temporary and/or full-time staffing. Oversee sales and profit
functions for the branch. Attain sales quotas throughout assigned
territory. Negotiate bill rates which results in an increase of Gross
Profit Margin. Consistently maintain a closure rate of approximately 85% of
sales leads. Conducted office collections when needed. Performed full desk
recruitment.
Letstalk.com-North Richland Hills, TX 12/2006-
04/2007
Contract Staffing Manager
Managed a full cycle recruitment process for a 500+ employee call center.
Interview upwards of 150 candidates a week to produce a successful class of
25 every two weeks. Met and exceeded company hiring expectations by hiring
top notch candidates for the call center. Covered all departments including
Customer Service, Sales, Retention, Inbound and Outbound.
NationStar Mortgage-Lewisville, TX
07/2005-12/2005
Contract Recruiter (Spherion)
Recruited top notch sales professionals/ loan officers for a 1000+employee
call center. Tested and interviews approximately 150 prospective candidates
weekly to produce a class of 25 every two weeks. Sold passive candidates on
the benefits of working for NationStar. Proactively recruited in the
retail, car business, and other related fields to recruit passive
candidates.. Maintained employee files and screening results for all
candidates.
Global Acceptance Credit Corporation -Fort Worth, TX
01/2004-06/2005
Contract Recruiter
Sold prospective candidates on open requisitions for a 300+ employee call
center. Recruited top notch collections representatives locally and
nationwide. Met recruiting goals of doubling headcount by the end of the
contract. Maintained confidentiality and demonstrated appropriate judgment
in HR, Salary Administration and other employee relations' situations,
especially regarding all benefits, personnel counseling/ performance
actions, and other employment related actions.
Software Programs:
HRIS systems, Paychex, Taleo, VMS, Resumax, Resume Tracker/Applicant
Systems powered by excel, Stromberg, eEmpAct, StaffCom, AS400, Lotus Notes
123, MS Outlook and Office
Education:
Tarrant County College - Fort Worth, TX
AS Degree in General Studies expected
completion December 2010
Related completed courses:
HR Behavior 2006
HR Management 2006
Business link and other references:
http://www.linkedin.com/in/nkelso
. Over 11 million professionals in network with over 800+ direct
connects
. Professional references upon request
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