Customer Service Sales

Shannon M. Kidd

**** ********* ********* **** ( West Linn, OR 97068

home: 503-***-****; cell: 503-***-**** ( **************@*******.***

Sales Professional

Dynamic and results-driven professional with extensive background in sales,

marketing, business development, territory management, and customer

relations. Recognized for maintaining an outstanding record of achievement

leading to accelerated sales growth and improved operational efficiency.

Skilled at retaining and maximizing existing account revenue base and

implementing processes and procedures that increase productivity, enhance

efficiency, and drive profitability. Effective communicator, skilled at

building rapport with diverse individuals.

Core Qualifications

Marketing Programs Negotiation Operations

Customer Service Public Relations Training/Coaching

Sales Management Personnel Management Manufacture

Relationships

Business Development Budget Management Account Management

Professional Experience

Dr. Bott Distribution, Wilsonville, OR 10/2006- 05/09

National Sales Manager, Consumer Products

. Call on national and regional accounts and introduce new product lines

and extensions to the market.

. Present and prioritize a variety of products to current and potential

customers, including attending trade shows.

. Maintain and increase both sales and relationships with approximately 130

current accounts.

. Increased relationships with key buyers at Wal-Mart, Target Stores,

Target.Com, Virgin Records, La Curcacao, Circuit City, Overstock.Com,

Borders and Costco.Com.

. Negotiate pricing, terms and contracts.

. Overcome sales objectives and suggest marketing tools, selling

strategies, and proper products for success.

Nike, Beaverton, OR 9/2005 - 10/2006

Senior Customer Service Representative

. Managed orders for Nordstrom Women's $22 million a year business.

. Directed, coordinated, and processed all sales orders from order capture

through delivery.

. Resolved routing issues, tracking, shipping, and delivery activities;

ensured accuracy of purchase orders and product specifications.

. Established relationship with account buyers to position Nike as global

leader for present and future business.

. Executed order changes to ensure vendor compliance and order fill rates.

. Built and maintained relationships with internal partners such as

finance, logistics and operations.

Spiked Punch Promotions, Portland, OR 6/2004 - 12/2005

Operations Manager

. Developed and implemented business plan including controlling $70,000

budget and managing payroll.

. Supervised 40 direct-report employees; hire and train personnel on

company standards and procedures.

. Scheduled and coordinated events for locations throughout Oregon to

represent and market suppliers' products.

. Devised effective marking strategies to target new customers.

Relay Inc., Portland, OR 9/2003 - 10/2004

Portfolio Representative

. Represented Allied Domecq Spirits by leading implementations of brand

programs into the market.

. Managed 30 key accounts along with a 60,000 annual budget.

. Purchased all point of sale for my territory the state of OR.

. Managed and executed all national marketing programs and came up with own

local programs.

. Identified and maximized opportunities within key accounts resulting in

increased revenue and productivity.

. Ensured appropriate level of execution of programs and reported

effectiveness to company.

. Developed key relationships with account buyer, restaurant managers, and

other personnel.

. Negotiated with all levels of accounts for best shelf placement and

implemented menu programs.

. Managed $10,000 budget to develop fundraiser program for Breast Cancer

research and education.

Levine & Sons, Portland, OR; Beverage West, Salt Lake City, UT 8/2000

- 9/2003

Sales Representative

. Maintained over 200 accounts at Beverage West and over 400 at Levine &

Sons, including top 100 in Portland metro area, and marketed new

placements.

. Setup and facilitated area promotions; built displays in stores and

maintained shelf placement.

. Collaborated with new accounts in setting up wells and back bars and

designing menus.

~ Additional experience as a Restaurant Manager and Espresso Bar Manager ~

Education

3 online classes to obtain:

Bachelor of Science: Exercise and Sport Science, University of Utah, Salt

Lake City, UT

Volunteer

. Participate in longitudinal breast cancer research study at Huntsman

Breast Cancer Clinic in Salt Lake City involving taking experimental

medications, receiving examinations, and having blood drawn; visit clinic

at least once a year for continued testing. (1995-Present)

. Ran in a Diabetes fundraiser marathon and raised $5,000. (2002)

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