Customer Service Project Manager

JEFFEY ABRAHAM

**** ******** ** ** *** # ***, Minneapolis, MN 55414 ********@***.*** 214-***-****

EDUCATION

UNIVERSITY OF MINNESOTA Minneapolis, Minnesota

Industrial Relations Center, Carlson School of Management

Candidate for Master of Arts in Human Resources and Industrial Relations May 2010

UNIVERSITY OF HOUSTON Houston, Texas

Bachelor of Science in Psychology, Magna Cum Laude May 2008

Certificate in Entrepreneurship

GPA: 3.5/4.0; Dean’s List

EXPERIENCE

VHA Irving, Texas

Human Resources Intern June 2009 – August 2009

Created and drafted recommendations for employer to employee gift giving policies, benchmarking

industry data, for the company’s Learning and Organizational Development department.

Project Manager for one of the main corporate HR initiatives, Intern Community Day, and in charge

of leading and managing 11 interns in planning the event, allocating duties and engaging company.

Direct liaison between interns and intern manager for all activities involving interns and the company.

Researched and informed the company’s Recruiting department best resources for various positions.

TRAINING AND DEVELOPMENT, CITY OF MINNEAPOLIS Minneapolis, Minnesota

Training and Development Intern September 2008 – December 2008

Lead cross-functional HR team to create a city-wide Wiki resource for all employees and supervisors

in the developmental areas of Diversity, Supervision, Project Management, and Customer Service.

Acted as the direct liaison between Wiki and the City of Minneapolis Training and Development

Department during the creation and development of 4 Wiki sites for the City’s HR Department.

Proficient expertise in web based content management and development, familiar with the city’s

HRIS system and competency in Microsoft Office programs.

UNIVERSITY OF HOUSTON Houston, Texas

Independent Research Investigator August 2007 – April 2008

Conducted an independent study with co-investigator to research the effects of abusive supervision on

organizational citizenship behaviors.

Selected as one of the top 5 projects out of more than 40 proposals to be presented at the South

Western Psychological Association’s annual convention.

Utilized SPSS data analysis software to present the research findings in an article format.

DELTA EPSILON PSI SERVICE FRATERNITY Houston, Texas

Recruiter and Rush Chair January 2007 – December 2007

Organized service and social events during the spring and fall semesters for Delta Epsilon Psi.

Interviewed and selected top candidates after leading the prescreening process for each semester.

JACKSON AND COMPANY Houston, Texas

Waiter September 2006 – March 2008

Catered to clients and trained new employees in company policies, and fine dining catering etiquette.

CMI GROUP Carrollton, Texas

Customer Retention Specialist June 2006 – August 2006

Direct contact with delinquent clients; used conflict resolution techniques to obtain past due balances

and maintain positive relationships with the current customer base, while increasing revenue.

ALBERTSONS Coppell, Texas

Cashier June 2005 – August 2005

Maintained excellent customer service keeping with the company’s standards by processing sales

quickly, accurately and efficiently, cash register operations and safeguarding company assets.

VECTOR MARKETING Lewisville, Texas

Salesman June 2004 – December 2004

Arranged sales demonstrations with potential customers and presented Cutco products for Vector

Marketing; increased company sales revenue by tailoring each presentation to individual consumer need.

ACTIVITIES

Member of Iota Rho Chi Human Resources Organization 2008–Present

Member of Psi Chi Honor Society of University of Houston Chapter 2007–Present

Research Assistant for Industrial Organizational Psychology lead investigator 2007– 2008

Member of Delta Epsilon Psi South Asian Service Fraternity and Indian Student Association 2006–Present

Ambassador and Social Chair of Delta Epsilon Psi Service Fraternity 2007

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