Customer Service Sales
Resume:
MARIE F. HERNANDEZ
Glendale CA 91201
Objective
Enthusiastic, self-starting, detail-oriented person seeking a position at
an agency that promises a challenging environment, career growth and
exciting opportunities.
Summary of Qualifications
* 3 yrs as Administrative Asst
* 12 yrs as Office support/administrative
* 15 yrs total of professional experience around a customer service
environment.
Professional Experience
Administrative Asst (OPS) - Ross - Sherman Oaks CA - 91423
July 2007 - February 2010
* Managed and handled the back office duties such as daily maintenance
of store operations that stretched from networking to HR, Facilities
(repairs) Distribution (daily truck schedule). Answering emails pertaining
to store operations.
* Filing all office paper works, pre-screening of potential hires,
scheduling first interviews, later doing necessary documentation to hire
new associate.
* Staffing and staff development (documentation and personal file
maintenance), associate and customer accident reports and claims,
termination, EDD claims.
* Managed and handled cash office, verified daily deposits, did daily
transmittal of sales to Sales audit for Balance and shortages.
* Processed payroll on a weekly basis edited and finalized employee
schedule.
Office Support - Mervyns - Burbank CA 91502
March 1995 - March 2007
* Managed high volume of phone call to the store and routing them to
the proper channels, handled cash office as scheduled.
* Coordinated activities with HR, such as filing of paper application,
forwarding documents and scheduling interviews with potential hires.
* Sorted all incoming /outgoing mail, Provided Store Manager with Admin
support as needed.
* Managed and handled Customer Service Area, representing management
and store guidelines.
Computer Skills
Microsoft Word, Excel, Office, Power Point, 10 key, alpha and numeric
filing, Internet, typing 40-45 wpm.
Education
High School diploma - St. Theresa's College, Philippines
Associates Degree - Phil Christian University
Certificate, Computer Skills Program - Glendale Adult Education Center -
Glendale CA
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