Customer Service Sales
Resume:
Anne Hirn
**** ************ ****** *** *** ( Naples, FL 34109 ( 906-***-**** (
******@***.***
Objective
Human Resource Management position allowing the employment of skills to
increase productivity within the organization, through recruitment,
training and compensation.
Profile
Motivated, personable business professional with college degree
Talent for quickly mastering technology - recently completed Microsoft
Office Suite certificate course. Diplomatic and tactful with
professionals and non-professionals at all levels. Accustomed to
handling sensitive, confidential records.
Flexible and versatile - able to maintain a sense of humor under
pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Skills Summary
Project Management Computer Savvy QuickBooks
Report Preparation Customer Service Accounting/Bookkeeping
Written Correspondence Scheduling Front-Office Operations
General Office Skills Marketing & Sales Professional Presentations
Professional Experience
Communication: Reports/Presentations/TECHNOLOGY
o Prepare complex reports for business alaysis to be completed by
ownership
o Author professional correspondence to customers and vendors.
o Design and implemented complete inventory system of over 5000 items
within the company
o Completed daily bookkeeping for the companies financial information
o Communicate jewelry knowledge in terms cusomters would understand.
o Rapidly learn and master varied computer programs; recently completed
Microsoft Office Suite.
Customer Service/Marketing/Problem Solving
o Oversee restaurant operations and provide impeccable customer
service:
o Built a clientele.
o Develop and implement strategic marketing plan for business:
o Create special promotions, write/design print and outdoor
advertising and coordinate
all media buying.
Professional Experience, continued
DETAIL MASTERY & Organization
o Manage all aspects of day-to-day operations as manager of Gray
Jewelery
o Facility rental/maintenance.
o Customer complaints and sales requests
o Finances: accounts payable/receivable, invoicing, insurance
billing, budgeting.
o Supervision of a total of four internal employees
Anne Hirn
R sum , Page Two
Available for Relocation
Employment History
Yabba - Naples, FL
Bartender, 2010 to Present
The Tax Professional Group - Naples, FL
Accounting Clerk, Seasonal 2010
Patrick Sinclair's Irish Pub - Mackinac Island, MI
Bartender, April 2008 - August 2009
Gray Jeweler's - Gladstone, MI
Manegment Internship, October 2007 - April 2008
Education
Ashford University- Online - Clinton, IA
Master Business Administation in Human Resources, Present
GPA: 3.7/4.0
Finlandia University - Hancock, MI
Bachelor's Degree in Accounting, 2008
GPA: 3.2/4.0
Computer Skills
Microsoft Word Microsoft PowerPoint
Microsoft Excel Microsoft Access
2740 Fountainview Circle Apt 201 ( Naples, FL 34109 ( 906-***-**** (
******@***.***
Contact this candidate