Customer Service Manager

ANDREA STRAUSS

Los Angeles, CA *****

Phone: 323-***-****( Email: ***************@*****.***

WORK EXPERIENCE

Andrea Carrano Shoes/ SunshineMedia Group February 08 to June 09

Traffic Manager/ Office Manager

* Managed Carrano Shoes operations, inter-department relations,

enforced deadlines and handled troubleshooting.

* Developed CPA and CPM online campaigns.

* Weekly analysis of search campaigns, rankings, and traffic report.

* Managed campaign developers overseas.

* Monitored the overall campaign performance.

OptoTest Corporation / Experior Photonics (Newbury Park, California)

Administrative Assistant April 07 to February 08

* Created marketing, email campaigns and newsletters.

* In charge of shipping department and customer service.

Troop Real Estate (Thousand Oaks, California)

Receptionist January 05 to April 07

* Greeted clients, answered phones, and updated all client files.

* Put together documents for sale and listings of properties.

* Responsible for all advertising in the local newspapers.

Keller Williams Realty (Woodland Hills, California)

Personal Assistant to Regional Director October 03 to June

04

* Accountable for the entire district of San Fernando Valley,

California.

* Organizer listing clinic seminars at various hotels in the city

* In charge of putting together the production figures for all

offices in the region.

Keller Williams Realty (Thousand Oaks, California)

Receptionist January 02 to

October 03

* Greeted clients, answered phones, and updated all client files.

* Put together documents for sale and listings of properties.

* Responsible for checking the computer for listings, pending and

sold reports.

FREELANCE PROJECTS

Production/ Wardrobe Assistant for Getty Images and Difficult Egg

Productions.

EDUCATION

California State University, Northridge. BS Apparel Design &

Merchandising, Minor in Marketing.

LANGUAGES

English, Portuguese, Spanish.

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