Customer Service Manager

Steven Patrick Tumey

**** **** ******** *****

Port Washington, WI 53074

262-***-**** home

414-***-**** mobile

******@*********.***

Objective:

Further my career as a relationship manager with an emphasis on new

business development for a financially sound, growing organization.

WORK EXPERIENCE:

TCF National

Bank Milwaukee, WI

Assistant Vice President / Commercial Loan Officer 2005 to 11/09

? Participated in a team environment devoted to growing the banks

commercial assets with an emphasis on middle market real estate,

privately held manufacturers, wholesalers and distributors with annual

sales between $5 million and $75 million.

? Executing a daily marketing plan consisting of cold calling,

canvassing business parks and using other creative media to obtain new

customers.

? Produced and managed a portfolio of loans with an average outstanding

balance of $30 million.

? Familiar with using SBA 7a and 504 loan programs to reduce bank risk.

? Presented recommendations to senior management for approval of working

capital lines of credit, real estate mortgages, machinery and

equipment loans and letters of credit.

? Analyzed balance sheets, income statements and statements of cash flow

to determine risk.

? Involved in the introduction of the lending group to an open, team

oriented environment, including the challenge of teaching and

mentoring five young credit analysts.

Portfolio Manager 2003 to 2005

? Obtained, analyzed and tracked information related to all aspects of a

company's financial statements.

? Worked closely with lenders to underwrite existing and new customer

loans.

Ford Motor Credit

Corporation Milwaukee, WI

Credit Analyst 2001 to 2003

< Made credit decisions on $350k to $1.4 million in automobile loans

daily.

< Maintained a key relationship with one of the largest dealer groups in

Wisconsin with over $250 million in annual sales.

Collection Supervisor 1998 to 2001

? Managed five customer service representatives in the collection of

past due loans. Wrote and conducted their annual performance reviews.

? Worked out problem accounts via court hearings to obtain judgments and

resolve issues through voluntary repossession or the use of outside

contractors.

? Conducted dealership wholesale audits accounting for inventory and

obtaining payoffs as appropriate.

Chrysler Financial

Corporation Milwaukee, WI

Customer Service/Collections 1994 to 1998

? Conducted collection activities on approximately 200 accounts daily

using automated dialing equipment. Resolved delinquency issues on

accounts 30 days or more past due. Worked closely with the dealers to

build relationships and resolve issues.

? Began working for Chrysler at its headquarters in Auburn Hills, MI

before transferring to Wisconsin in 1995.

Education:

Western Michigan

University Kalamazoo, MI

Bachelor of Business Administration, Finance 1993

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