Customer Service Technician

BRIAN G. LARSON

**** ******* ***

HANFORD, CA ***30

559-***-****(C)

OBJECTIVE: To obtain a position in which I can expect to be challenged

daily and apply the unique leadership, decision making,

analysis and technical skills I have developed while

working for United States Navy and Lockheed Martin

EDUCATION: Business Administration - Associates Degree (GPA 3.5)

Associates Art (May 2010)

Cuesta College (San Luis Obispo) 1 year, (No Diploma) (GPA

3.3)

High School - Advanced Christian Training School (Diploma)

(GPA 3.5)

EXPERIENCE:

Feb 06 - Present SR. Offsite Field Engineer (Lockheed Martin)

NAS Lemoore, CA

. Supports SLAs on electronic hardware for U.S Navy

. Over 8 years of desktop support, specializing in

hardware and software installations

. Executes testing of all newly fielded software and

reports anomalies to help desk

. Experience with portable server installs and maintenance

for various customer sites

. Performs on-site electronic troubleshooting/servicing on

all customer computer systems

. Experienced with loading, networking, and

troubleshooting VMware (Virtual Machines)

. Superior customer service, written and verbal

communication, documentation, and telephone skills

. Extremely proficient in system networking/configuring

and experience with Windows Server 2003

. Conducts electronic troubleshooting on FA/18 Hornet DSU

loaders/computer systems

. Trains FA/18 pilots and system ITs on all new systems

and servers

Jan 04 - Feb 06 United States Navy Tactical Aircraft Mission

Planning Technician NAS Lemoore, CA

. Directly responsible for the technical maintenance of

five mission planning systems during combat operations

in support of Operation Iraqi Freedom

. Installed all UNIX updates and conducted in-depth

electronic troubleshooting on all MP Systems

. Responsible for time critical electronic troubleshooting

on combat mission planning systems which directly

contributed to successful combat operations in support

of OIF

. Strong understanding of computer system repair and

maintaining capital equipment

Oct 02 - Feb 06 United States Navy Strike Network Technician:

NAS Lemoore, CA

. Excellent communication skills and ability to verbally

express thoughts

. Conducted in-depth analysis of North Korea, Iraq, Iran,

Syria, Oman, and Russia encompassing air capabilities,

along with nodal analysis of military and infrastructure

. Created and presented over 150 Intelligence Capability

briefs to high-ranking naval and marine officers

Feb 02 - Feb 06 United States Navy VFA-147: U.S. Navy - Petty

Officer 2nd Class NAS Lemoore, CA

. Intelligence Specialist

. Precision Targeting Workstation School graduate

. Joint Standoff Weapon- C Mission Planning School expert

. Contributed to the development of new DOD Weaponry

manuals

Oct 00 - Feb 02 Electrician: Joslin Electric / City of Atascadero

Atascadero, CA

. Assisted Technology Director in converting city office

spaces to Fiber Optics

. Rough / finish-wiring over 10,000ft2 of office space

. Assisted in setting up multiple networks, and conducted

computer preventative maintenance

QUALIFICATIONS: Microsoft Certified Technology Specialist: Windows Vista

Configuration

CompTIA Security+ Certified

HDI Certified: Support Center Analyst

HDI Certified: Field Support Technician

(SAIC)Windows System Administrator Security Training

levels 1 and 2 Certification

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