Sales Human Resources

__________________________________Courtney A.

Block__________________________________

***** ******* **. #****, *******, TX 75001

214-***-**** *************@*******.***

Objective___________________________________________________________________

___________

To pursue a career with a progressive company that fosters a diverse

environment with the possibility for career growth and opportunity to use

my experience in public relations; sales and marketing; and customer

service.

Profile_____________________________________________________________________

____________

. Customer-focused and team oriented with strong ability to counsel and

resolve problems through superior product and service knowledge.

. Detail-oriented with excellent skills in communication, event

planning, and project management; with an innate ability to manage

multiple tasks effectively.

. Highly developed leadership skills, with ability to motivate and

develop others in attaining optimum performance levels in team-

oriented environments.

Work

Experience__________________________________________________________________

_____

Aug. '07-November '09 Humana Insurance Company

Cincinnati, OH

. Designated Account Manager

o Handled accounts (problem-resolution) for key designated,

specialized hospital groups

o Provided accurate and proactive information for consumers

regarding benefit plans & structures

o Developed and maintained positive relationships/communication

between Humana and constituents

o Handled Open Enrollment/Benefits Administration for large

groups (i.e. Federal employees, etc.)

o Claims processing/re-work for new-hire classes

o PREVIOUS ROLES: Customer Care Specialist, Subject Matter Expert

April '06-May '07 Global Lead Management & Consulting

Cincinnati, OH

. Public Relations/Marketing

o Created and developed spreadsheets, presentations and marketing

materials for potential clients

o Developed management proposals for major companies

o Organized morale events for company-nationwide

Sept. '05-May '06 Baker's Footwear Group

Cincinnati, OH

. Senior Floor Supervisor

o Supervised sales associates while promoting and educating them

for mutual success

o Entertained a healthy work-life environment to boost employee

morale

o Maintained leading scores in sales and units per sale

May '03-Sept. '05 Strategic Equipment & Supply, Corporation

Dallas, TX

. Human Resources/Administrative Intern

o Gathered and organized financial information for the CFO to

present to PriceWaterhouseCoopers

o General secretarial duties: typing, filing, memorandums,

reception, etc.

o Managed checks and property titles for the Corporate Division

o Administered and managed insurance and benefit information for

current/incoming employees

o Seasonal Intern

Salary Requirements: $45,000

Education___________________________________________________________________

___________

Xavier University

Cincinnati, OH

Graduated Bachelor of Arts: Communications Focus: Public Relations

May 2007 Minor: Gender & Diversity Studies (Certified)

Skills/Talents______________________________________________________________

_____________

. Computer Skills: Microsoft Office, Adobe Photoshop, Windows,

WordPerfect, BannerSDT, Apple: Quark Xpress, Internet Explorer,

CCP2, HOD 4, Metavance, NAEGS

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