Sales Customer Service
Resume:
Objective
To obtain a position in Management where I can use my education and
experience to help drive the sales force and development of the company
and foster the growth of the employees under my direction.
Profile
Highly educated and motivated individual ready to step into a new role
that will challenge him professionally. Detail-oriented and focused on
the most efficient way to perform. Works well under pressure and in a
managerial capacity. Able to meet deadlines efficiently and think of new
ways to implement procedures that will benefit the company and customers
alike. Willing to work in a team setting and also independently in to
show individual contributions. Excellent personnel and customer service
skills. Enjoys handling high pressure situations and meeting demands.
Skills Summary
Microsoft Office Project Management
Customer Service Business Plan Development
HR recruitment Bilingual - Spanish
Scheduling Employee Training
Budget Development & Forecasting Inventory
Proficient in Work Practice Laws
Professional Experience
3/2008 - Present, KOHLS, Houston, TX
Assistant Store Manger
Work to ensure company's operational standards are being met.
Actively work to maintain proper staffing levels and achieve high employee
morale. Perform all functions necessary to successfully provide Human
Resources consultation on issues dealing with company policies &
procedures, and federal, state, and local labor law compliance. Work
closely with executive team to provide support for sales promotions and
store initiatives. Assist in organization and space planning throughout
the departments. Ensure high guest delight through the execution of
company programs aimed at targeting an ease of shopping experience. Manage
team of 5 supervisors and staff of 125 employees.
3/2007 - 2/2008, IKEA, Houston, TX
Assistant Store Manager - Sales
Responsible for Markethall Sales. This area includes sales of all
domestics which accounts for approximately $25 mil in annual sales.
Supervise a team of 6 managers and a staff of 40-50 coworkers. Worked to
ensure we follow our commercial calendar and that each sales activity is
properly executed. Lead new employee orientations, development, and
trainings.
Professional Experience, continued
5/2006 - 3/2007 IKEA, Houston, TX
Sales Manager - Markethall
Recruited to increase sales of an under performing business area.
Working with various groups, I assessed customer difficulties with our
layout, and worked to simplify the buying process. Increased coworker
and management training of merchandising standards. Developed business
plan in order to determine areas of opportunity.
7/2004 - 5/2006 IKEA, Houston, TX
Sales Manager - Showroom
Accountable for the operation of two sales departments. Trained managers
and interior designers on new system that better organized work methods
between both departments. Developed a new routine for customers to ship
orders internationally. Developed a new in-store training module to
better aid managers in the training of new coworkers. Coordinated and
managed accounts for overseas shipping. Created account system for
shipping and billing to overseas buyers, bringing in more revenue.
9/2003 - 7/2004 IKEA, Houston, TX
Project Manager
Member of store build-up team. My responsibilities included:
establishing and finalizing the size of our showroom range, coordinating
the building of all showroom furniture, analyzing competitive pricing and
strategies of other retailers in the market, working closely with
department managers to address customer, business, and operational
objectives. Make presentations to project leader, system support, and
key personnel to ensure the sharing of ideas and progress of project
responsibilities. Analyze project to determine where cost savings could
be gained.
Education
University of Houston, Houston, TX
MASTER'S DEGREE, PUBLIC ADMINISTRATION, SPECIALIZING IN ORGANIZATIONAL
MANAGEMENT, 2002
GPA: 3.4/4.0
References
Derrick Callahan
Patrick Roody
713-***-****, ext. 1000
Judith Mata
Contact this candidate