Customer Service Manager
Resume:
Nicholas Bartone
Camp Hill, PA *7011
****.*******@*****.***
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OBJECTIVE
Motivated individual seeking a position with an organization where I can
utilize my proven leadership, interpersonal skills, and communication
skills.
EMPLOYMENT HISTORY
Ceoltas Irish Restaurant and Pub
General Manager/Minority Owner 2008-2010
. Directly managed 25 employees
. Responsible for the strategic, financial, and administrative success of
the organization
. Developed and lead the implementation of a second restaurant catering to
private events, banquets and other large functions
General Manager 2006-2008
. Directly managed 25 employees
. Increased sales to over $1.8 million annually
. Reduced monthly expenses from $120,000 to $98,000
. Developed promotional and marketing plans
. Created, planned, and executed multiple special events generating over
$70,000 per event
Manager 2005-2006
. Directly supervised 15 employees
. Supervised the daily operations of the restaurant
. Responsible for customer service/interaction, cash management, staffing,
and purchasing
Schuyler County Chamber of Commerce 2004-2005
Events Coordinator/Project Development
. Responsible for the initiation, maturation and logistics of community
wide events
. Implemented policies and procedures
. Maintained a working knowledge of county codes and city enforcement
procedures
Seneca Lodge 2000-2005
Operations Manager
. Oversaw day-to-day operations within the facility, training and
orientation of new staff
. Coordinated employee schedules
. Responsible for cash management, inventory control, purchasing, and
customer service
EDUCATION
Ithaca College, Roy H. Park School of Communication
B.A., Communication Management
Concentration in Corporate Communication
REFERENCES
Available upon request.
Contact this candidate