Customer Service Human Resources

Jill Carter

*** ******** **** *********, ** ***** 817-***-**** ******.****@*******.***

Objective _______________________________________________________________________________

Seeking entry level position in Human Resources that will provide opportunities to contribute to an employee

oriented, high performance culture that emphasizes emplowerment, quality, productivity and standards, goal

attainment, and the recruitment and ongoing development of a superior workforce.

Profile _________________________________________________________________________________

Motivated, personable business professiona with a talent for quickly mastering projects. Diplomatic and tactful with

professionals and non professionals at all levels. Accustomed to handling sensitive, confidential records.

Demonstrated history of producing accurate, timely reports meeting stringent guidelines. Flexible and versatile –

able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills.

Skills Summary _________________________________________________________________________

1. Employment laws 6. Excellent written 9. Wage and salary

2. Regulatory compliance correspondence administration

3. Strong prioitization skills 7. Benefits 10. HIPAA Compliane

4. Report preparation 8. Recruiting 11. Customer Service

5. Training development /placement laws and 12. Strong work ethic

practices

Professional Experience __________________________________________________________________

1. Prepare complex reports for upper level management and demographics for national office, ensuring full

compliance with agency requirements and tight deadlines.

2. Demonstrate high degree of respect, professionalism and integrity.

3. Facilitate series of classes for Alzeimer’s Support Groups.

4. Rapidly learn and master varied computer programs including the implementation and training of new

software.

5. Customer Service/Negotiations/Problem Solving

Employment History _____________________________________________________________________

ODYSSEY HEALTHCARE – Dallas, TX

Health & Safety Claims Administrator, December 2009 to Present

AMERICREDIT FINANCIAL SERVICES – Arlington, TX

Collections Specialist, July 2009 to December 2009

FELLOWSHIP ACADEMY – Arlington, TX

5th Grade Teacher, July 2007 to July 2008

ALZHEIMER’S ASSOCIATION – Dallas, TX

Helpline Coordinator, April 2004 to December 2005

DR. ERIC JOHNSON – Grand Prairie, TX

Front Office Adminstrator, September 1998 to April 2004

Lisa Miller

Education ______________________________________________________________________________

TARLETON STATE UNIVERSITY – Stephenville, TX

Master of Science in Human Resource Management, 2009

UNIVERSITY OF TEXAS AT DALLAS – Richardson, TX

Bachelor of Arts in Psychology, 2004

567 Rose Lane Colorado Springs, CO 81207 960-***-**** *******@*******.***

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