Customer Service Technician

Marvin Grant

**** ** ***** ** **** St. Lucie, FL 34986 Ph: 772-***-****

E-mail: **********@****.***

TECHNICAL SKILLS

OS:

Windows NT

Windows 2000

Windows XP

Windows Vista

Windows 7

Windows Server 2000

Windows Server 2003

Mac OSX.

Linux

Software:

Word, Excel, Access, PowerPoint, Outlook, Exchange, Lotus Notes, Lotus

Apps, Adobe, SQL, AD, Novell, Symantec, McAfee, Citrix, Altiris, WebEx,

AS400, Cisco IOS.

Hardware:

Cisco routers

Cisco switches,

DSU/CSU,

DSL, Cable, Wireless,

Workstations, Servers, Notebooks, printers, scanners, copiers, faxes,

wireless mobile devices, other peripherals, etc.

Networks/Protocols: TCP/IP, IPX, WINS, DNS, DHCP, SMTP, HTTP, ICMP, FTP,

TFTP, FTP, CAT5/6, IP subnet, packet sniffers, BGP, OSPF, EIGRP, IGRP, STP,

VTP, vLANs, VPN, RIP, NAT, VOIP, Wireless.

EXPERIENCE HIGHLIGHTS

. Implement and support systems, applications and networks as Project

Manager.

. Analyze and setup MS Active Directory Services and components, Novell

directory, User accounts, and E-mail accounts.

. Provide ongoing staff development by focusing on the integration of

technology and computer instruction.

. Install, configure, and troubleshoot computers, printers and

enterprise-grade route and switched devices.

. Maintain inventory of all computer equipment and software.

. Coordinate with MIS network personnel in addressing complex computer

and network malfunctions.

. Assist in the implementation, testing, and relocation of technology

devices.

. Respond to dispatched calls, emails and in-person requests for

technical support and document, track and monitor problems using

ticket tracking system.

. Install, configure, maintain, and troubleshoot SQL databases and

software back-office applications in a customer call center

environment.

. Proven analytical and problem solving abilities.

. An understanding of network protocols.

. Strong written and verbal communication skills.

. Strong customer service skills.

EMPLOYMENT HISTORY

Technical Support Specialist, DeKalb County Schools, Stone Mountain, GA

Systems Analyst, Horizon Software International, LLC, Loganville, GA

Zone Network Technician, St. Lucie County Schools, Ft. Pierce, FL

Field Technician II, Martin Memorial Hospital, Stuart, FL

Field Technician, QualxServ LLC, Port Saint Lucie, FL

MIS Technician II, DCI Management Group, LLC, Ft. Lauderdale, FL

AP Systems Trainer, Office Depot Headquarters, Delray Beach, FL

Sergeant (E-5)/Military, United States Marine Corps, Camp Lejuene, NC

EDUCATION & TRAINING

Associate of Arts, Campbell University, Buies Creek, NC

CompTIA A+ PC Professor, Boca Raton, FL

Microsoft Certified (MCSE/MCSA) PC Professor, Boca Raton, FL

CISCO Certified (CCNA/CCNT) CED Solutions, Atlanta, GA

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