Manager Sales

MICHAEL W. DETTLOFF

***** *******

New Baltimore, MI 48047

Phone: 616-***-****

**********@*****.***

EDUCATION

Mar 2006 - May 2010 Masters of Science in Administration (Pending)

Concentration: Leadership

Central Michigan University-Extended Learning Campus

(Online)

July 2009 - May 2010 Graduate Certificate in Public Administration

(Pending)

Central Michigan University-Extended Learning Campus

(Online)

Aug 2003 - Dec 2005 Bachelors of Science in Hospitality/Tourism

Management

Grand Valley State University, Allendale, MI

Jan 2000 - May 2002 Associates of Applied Science in Culinary Arts

Jan 2000 - Dec 2001 Associates of General Studies

Macomb Community College, Warren, MI

WORK EXPERIENCE

Nov 2008 - Dec 2009 Radisson Hotel Grand Rapids Riverfront, Grand

Rapids, MI

In order from top to bottom, most recent to original

position

ROOMS DIVISION MANAGER

Managed Housekeeping, Front Office, Human Resources, and

Maintenance

Maintained Budgeted Goals provided by the Controller and

General Manager

Reconstituted a more efficient GDS, Internet and Hotel

Website

Increased Internet Net Revenue of Total Hotel Revenue 7.7%

(2009 compared to 2008)

Worked with Hotel Controller to balance Accounts

Payable/Receivables

FRONT OFFICE MANAGER

Managed Front Office Operations

Engaged in Yield Management within Compressed Markets

Developed new strategies for Rate Management to increase

revenue

Introduced new proposals in Revenue Management to better

assess profit/loss

Participated in the implementation of new Sales and

Marketing Techniques

Feb 2008 - Oct 2008 Tech Team Global, Southfield, MI

(Contracted Through Micros, Carlson Hotels Project)

LEAD IMPLEMENTATION SPECIALIST

Installed, implemented, configured Opera Property

Management System in North America

Trained, suggested, and supported hotel staff on Opera PMS

Provided technical support and interface support as needed

March 2007 - Dec 2007 Charter Communications, Walker, MI

RETENTION SPECIALIST

Utilized customer services skills to retain inquiring

disconnects

Maintained personal statistics of phone calls in obtaining

goals

Upgraded subscribers by selling phone, data, or cable

services

Assisted in billing, data repair or video repair

departments

Nov 2005 - Feb 2007 Radisson Hotel Grand Rapids Riverfront, Grand

Rapids, MI

In order from top to bottom, most recent to original

position

FRONT DESK SUPERVISOR

Created weekly schedules

Managed guest requests, comments, or disputes

Acted as Manager-On-Duty as required

Supervised front desk staff and delegated tasks

LEAD NIGHT AUDITOR

Created new spreadsheet for monthly accounting reports

Supervised property overnight to maintain safety

Improved no show revenue by 25%

NIGHT AUDITOR INTERNSHIP

(This was a paid internship for Grand Valley State

University)

Effectively balanced sales vs. revenue for full-service

hotel

Entered data into spreadsheets to be reviewed by General

Manager

Rolled over date on computer to start new business day once

ledgers were balanced

FRONT DESK REPRESENTATIVE

Recorded reservations and checked guests in and out

accurately

Enrolled guests in Gold Points Plus Membership Program

Communicated customer compliments/complaints through policy

April 2005 - Nov. 2005 Holiday Inn Express, Walker, MI

GUEST SERVICE PROFESSIONAL

Recorded reservations on the Opera System

Checked guests in and out accurately

Assisted housekeeping and maintenance during day and night

shifts

Enrolled guests in Priority Club Membership Program

Sept 2004 - April 2005 Centerplate Catering, Van Andel Arena, Grand Rapids,

MI

(This was a paid internship for Grand Valley State

University)

(Both positions were done rotationally during internship)

PANTRY/SUITE SUPERVISOR

Calculated inventory items in the pantries after each

evening shift

Documented food and beverage orders and sales in suites

Processed food orders to proper departments

Supervised suite staff and delegated tasks

OFFICE SUPERVISOR

Calculated sales from the suites in invoices through

Quicken

Documented invoices for suite catering orders

Sectioned suites servers on a rotational map

Oversaw operations and suite servers on given days

MEMBERSHIPS

2002 - Present Michigan Region Alumni Association of Phi Theta Kappa

- Regional President April 2004 - April 2005

2002 - Present Phi Theta Kappa International Honors Society Alumni Member

2001 - 2002 Phi Theta Kappa International Honors Society Member

2000 - 2001 Phi Theta Kappa International Honors Society Honorary Member

AWARDS AND ACKNOWLEDGEMENTS

2005-2006 Distinguished Alumni Award for Phi Theta Kappa

March of 2006 Employee of the Month - Radisson Hotel Grand Rapids

Riverfront

Contact this candidate