Customer Service Manager

MIEKO

FLYNN

***** ******* ***** *****: ***-***-

8636

Canyon Country, CA

Alt: 661-219-

91387

4882

maflynn73@yahoo.c

om

Objectiv

e Seeking Executive position with a Fortune 500 organization that strives for results and maintains focus with a

high level of professionalism for its employees and customers. Interested in a challenging position that would

assist

Your company in achieving growth, profits and obtaining results by streamlining processes through Six Sigma

Methodology. Align department Goals & Objectives to meet corporate expectations while improving day to

day operations. Heavy focus on improving cash flow, reducing DSO and limit exposure to Bad Debt loss.

World Class Customer Service, Account Management & Professional Staff will be the 3 leading drivers for

success.

Summary of Qualifications

18 years experience in Credit & Collections; Commercial & Consumer Markets

Six Sigma Green Belt

Project Management

SOX compliance and reporting

Proven collection strategies for optimal results

Identify, plan and execute goals and objectives

Experience

May 2006 – Present

STRATEGIC

DISTRIBUTION Director

of Credit & Collections

Chatsworth, CA

Establish Goals & Objectives for staff on a Monthly, Quarterly & Yearly Plan

Manage a team in US, Canada and India

Train and Mentor staff to get maximum results on a professional level and personal

growth

Perform annual reviews for merit increases and bonus payouts

Project Management for implementation of Oracle & Get Paid

Large focus on process improvement for new and existing SOP's

Improving DSO, reducing bad debt and constant cash flow are priority

Restructured department and added staff with more experienced professionals

Corporate month end reporting

Assist internal and external audits

Determine Credit risk and worthiness on new and existing accounts up to $10M, as well as account terms

Manage large accounts to ensure proper handling and constant cash flow; this would include

communication with senior or executive management

Action plan and timelines given for all open items; deductions, unapplied cash, short payments, disputes,

return issues, quality issues etc.

Negotiate settlement offers, credit card merchant prices and contracts for all services used within the

credit department

Authorize returns on customer accounts

Travel to customer accounts as needed

Build and Strengthen relationships with other departments to ensure a solid level of quality customer

service

List and manage all accounts given to 3rd party agencies and/or legal counsel

Department budgeting

QIAGEN, INC. March 2005 – May 2006

Director of Credit

Valencia, CA Worke

Managed a staff in US, India and Canada d with

Develop & implement new SOP's within the credit department other

Strategize and forecast cash flow on a quarterly basis depart

Determine credit risk and worthiness one new and existing accounts up to $10M ments

Letter of credit for internal customers and

levels

of

manag

ement

to

work

throug

h

issues

and

ensure

resoluti

ons on

issues

both

interna

l and

externa

l

Project

Manager

for Get

Paid

implement

ation an

assisted in

SAP

implement

ation

Manage

cash

application

process

Perform

annual

reviews for

merit

increases

and bonus

payments

Travel to

accounts as

needed

GE unt

HEA Manager

LTHC Menomon

ARE- ee Falls,

IT WI

Strat Worked wi

egic staff in US

Finan and India o

ce accounts

Acco

July 2000 –

Responsible for a $50M monthly

September 2004

portfolio

Grow, Strengthen and main customer relationships up to executives levels

internally and externally

Determine best course of action for problem or difficult accounts. Write off's,

payment plans, legal, third party collections, holds, or bad debt

Letters of credit for international customers

Research of billing accuracy of orders, invalid po's, shortages, returns and

credit/rebills

Assisted in Oracle and Get Paid implementation

Strive to meet monthly, quarterly and annual targets set forth by our parent

company

Maintain continued education for Six Sigma Certification

Professional Attributes

Consistently present a high-profile and professional demeanor

Highly motivated to attain goals and expectations

Innovative- initiate and implement singular solutions to successfully improve

company efficiency and customer satisfaction

Demonstrated sound business judgment and decision making

Ability to motivate others

Creativity in problem resolution

Effective negotiation and persuasion skills

Computer Knowledge

Oracle, MAS500 & SAP

Get Paid

Cognos

Educati

on UNIVERSITY OF PHOENIX

Obtaining Business Administration GPA: 3.6

Woodland Hills, CA

References

Furnished Upon Request

Contact this candidate